This document contains information about:
Server alarms generated on various platforms
Denial events that are logged in the Communication Manager
Logs associated with monitoring, testing, and maintaining an Avaya Server or Media Gateway
The server alarms cover categories such as process watchdog, environmental, login, translation monitoring, and power supply alarms. This document also lists alarm identifications, levels, and resolutions.
The denial events cover information on denial events that are logged in the Communication Manager denial event log.
The log references cover many of the faults and troubles that can occur, and also provides the procedures to correct them.
The intended audience of this document are as follows:
For events:
Telephony Administrators
Support Personnel
For log references
Avaya technicians
Provisioning specialists
Business partners
Customers
Maintenance technician dispatched to a customer site in response to a trouble alarm or a user trouble report
Maintenance technician located at a remote maintenance facility
Maintenance technician assigned to the customer
The technician is expected to have a working knowledge of telecommunications fundamentals and of the particular Avaya server and media gateway to the extent that the procedures in this book can be performed, in most cases, without assistance.
If the trouble is not resolved, it is the maintenance technician’s responsibility to escalate the problem to a higher level of technical support. Escalation should conform to the procedures in the Technical and Administration Escalation Plan.
For more information about the supported servers and supported gateways, see Avaya Aura® Communication Manager Hardware Description and Reference.
