WD Event ID 23 S8300

Last Updated : Aug 31, 2023 |
Alarm level

MAJ

Alarm text

Watchd high-monitor thread is rebooting the system

Cause

The Lo-monitor thread is missing heartbeats (cannot get CPU time). The Hi-monitor thread has tried 3 times to recover the system by killing any infinitely looping processes. If the lo-monitor thread does not heartbeat even after three CPU-occupancy profiles and recoveries, the Watchd reboots the server.

Proposed Solution

Procedure

  1. To verify the alarm, look for messages containing the CPU profiling results and attempted recoveries and messages stating that Watchd is rebooting the server:
    1. From the Web interface, select Diagnostics > View System Logs > Watchdog Logs.
    2. From the Linux command line, enter logv -w or directly examine the /var/log/ecs/wdlog log file.

    No corrective action is necessary. The server restarts by the time a technician analyzes the system. A reboot clears the alarm and fixes problems with unresponsive software.

  2. Check if the alarm persists. If the alarm persists, go to the Avaya Support website at http://support.avaya.com to open a service request.