H323-STN error log entries and recommended actions

Last Updated : Sep 13, 2023 |
Table 1: H323-STN error log entries

Error type

Aux data

Associated test

Alarm level

On/off board

Command to resolve the error

0

0

Any

Any

test station extension

1

Registration status inquiry test (#1372)

WRN

Off

257

Signaling Path PING test (#1373)

WRN

Off

513

Media Path PING test (#1374)

WRN

Off
Notes:

  1. Error type 1 reports the registration status of the endpoint. If Communication Manager claims the endpoint is registered and receives keep-alive handshakes from the endpoint, the test passes. If keep-alive handshaking fails, the test fails. If the user has intentionally un-registered the station from the server, the station is basically an AWOH station and is no longer being maintained, no tests will run for this station.

  2. Error type 257 tracks failures of the signaling path PING test. The test attempts to send a PING packet to the endpoint IP address, as reported during registration. The PING packet originates with the PROCR through which the endpoint is registered. If the Ping response packet is received, the test passes. If the ping response packet times out, the test fails.

  3. Error type 513 tracks failures with the media path ping test. The test attempts to send a ping packet to the endpoint IP address, as reported during registration. The ping packet originates with a media processor board. Any media processor board may be used as long as it is administered to be in the same network region as the PROCR through which the endpoint is registered. If the ping response is received, the test passes. If the ping response packet times out, the test fails.