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Find answers to your technical questions and learn how to use our products
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Error type |
AUX data |
Associated test |
Alarm level |
On/off board |
Command to resolve the error |
|---|---|---|---|---|---|
0 |
0 |
Any |
Any |
Any |
test board location |
1 |
0 |
Circuit pack or media module removed or SAKI Sanity (#53) |
MIN |
ON |
|
18 |
0 |
busyout board location |
WRN |
OFF |
release board location |
23 |
0 |
None |
WRN |
OFF |
|
36 |
4368 |
none |
|||
125 |
None |
MIN |
ON |
||
217 |
0 |
None |
WRN |
ON |
|
257 |
65535 |
Control channel Looparound Test (#52) |
MIN |
ON |
test board location r 20 |
267 |
0 |
None |
WRN |
ON |
|
513 |
Any |
None |
MIN |
ON |
test board location |
769 |
4358 |
None |
|||
1025 |
4363 |
NPE Audit Test (#50) |
test board location lr 20 |
||
1281 |
Ringing Application Test (#51) |
MIN |
ON |
test board location r2 |
|
1412 |
|||||
1538 |
Any |
None |
WRN MIN |
ON |
|
1793 |
Neon Test (#220) |
MIN |
ON |
test board location r2 |
|
3840 |
Any |
None |
|||
3999 |
Any |
None |
Error type 1: The circuit pack or media module stopped functioning or has been physically removed from the system. The alarm is logged approximately 11 minutes after removal of the circuit pack or failure of the SAKI Sanity Test (#53).
Check for the physical presence of the circuit pack or media module in the slot indicated by the alarm. If the circuit pack or media module is absent, insert one of the proper type. If the circuit pack or media module is present and its red LED is lit, see the LED alarms without an Alarm Log entry or with error type 1 section in LED Descriptions for Avaya Aura® Communication Manager Hardware Components.
Error type 18: The circuit pack or media module has been busied out. Release the circuit pack or media module using release board location.
Error type 23: The circuit pack or media module has been logically administered but not physically installed. The alarm should clear when the circuit pact or media module is installed.
If the circuit pack or media module is already installed:
Run test board location long and look at any test failures or error codes generated.
If the test does not clear error 23, then execute reset board location and run the long test again.
If the reset/test does not clear error 23, replace the circuit pack or media module.
Error type 36: This error applies only to the maintenance/test circuit pack (TN771B or TN771C). The error indicates that the hardware associated with the analog trunk testing port of the circuit pack failed to initialize. Note that when yhis error occurs, the maintenance/test circuit pack may report an invalid vintage. Although this error is not service-affecting, the maintenance/test circuit pack should be replaced.
Error type 125: The circuit pack or media module physically installed in the slot does not match the type that is administered for that slot. Do one of the following:
Remove the incorrect circuit pack or media module and replace it with one of the type that is administered for that slot.
Use change circuit-pack or change media-module to re-administer the slot so that it matches the board that is installed, and follow with reset board location .
Error type 217: This error applies to the maintenance/test circuit pack (TN771D), Tone Detector (TN748B, TN748C, or TN748D), and Call Classifier (TN748) circuit packs. For the maintenance/test circuit pack, the error indicates that there is more than one maintenance/test circuit pack in the port network. For the tone detector or call classifier packs, the error indicates that there are more than 10 circuit packs in the system. Remove the circuit pack against which the error is logged.
Error type 257: Transient communication problems between the switch and this circuit pack or media module. Execute test board location and refer to the repair procedures for the Control Channel Looparound Test 52.
Error type 267: Transient communication problems with this circuit pack or media module. This error is not service-affecting and no action is required.
Error type 513: This error indicates an on-board hardware failure. The system will continuously test the circuit pack or media module and report the results approximately every 10 minutes. If the hardware problem is resolved, the alarm should clear in approximately 30 minutes. If the alarm does NOT clear in 30 minutes, then the circuit pack or media module should be replaced.
Error type 769: This error can be ignored, but look for other errors on this circuit pack or media module.
Error type 1025: This error is not service-affecting and no action is required.
Error type 1281: No ringing current is detected.
Error type 1412: Test is not applicable to media modules or gateways. This error can be ignored. No action is necessary.
Error type 1538: The hyperactive circuit pack or media module is out-of-service and may exhibit one or more of the following symptoms:
The common circuit pack/media module level tests such as Test #51 and/or Test #220 are aborting with error code 2000.
The tests run on the ports of this circuit pack or media module are returning with a no-board.
A busyout/release of the circuit pack or media module has no effect on test results.
A list configuration command shows that the circuit pack or media module and ports are properly installed.
If the XXX-BD is not a TN754 Digital Line Circuit Pack (DIG-BD) or digital line media module, and if this error happens again within 15 minutes, then replace the circuit pack or media module. If the XXX-BD is a TN754 Digital Line Circuit Pack (DIG-BD) or Digital Line Media Module, then check the alarm level. If the alarm level is a warning, this indicates that users are probably causing the hyperactivity by adjusting or changing their digital stations. If the circuit pack or media module is very hyperactive, then this alarm will be upgraded to a minor alarm within 1 hour. If the alarm level is a minor alarm, then replace the circuit pack or media module.
Error type 1793: No neon current is detected.
Error type 3840: This error is not service-affecting and no action is required.
Error type 3999: The circuit pack or media module sent a large number of control channel messages to the switch within a short period of time. If error type 1538 is also present, then the circuit pack or media module was taken out-of-service due to hyperactivity. If Error type 1538 is absent, then the circuit pack or media module was not taken out-of-service, but it has generated 50% of the messages necessary to be considered hyperactive. This may be completely normal during heavy traffic periods. However if this error type is logged when the circuit pack or media module is being lightly used, it may indicate a problem with the circuit pack or media module, or the equipment attached to it.