WD Event ID 4 S8300

Last Updated : Aug 31, 2023 |
Alarm level

MAJ

Alarm text

Application <name> (pid) TOTALLY FAILED

Cause

The application is present but cannot start. The application cannot start the maximum allowed number of times. This alarm occurs with Event ID #20.

Proposed Solution

Procedure

  1. To verify the alarm, locate the application name or process ID (PID):
    1. From the Web interface, select Diagnostics > View System Logs > Watchdog Logs.
    2. From the Linux command line, enter logv -w or by examining the /var/log/ecs/wdlog log file.
  2. If the application is not running, enter start -s application to start the application.
  3. If the application starts successfully, continue with Step 7.

    If the application fails to start, check the trace log to determine the reason why the application fails to start:

    1. From the Web interface:

      1. Select View System Logs diagnostic, and Logmanager Debug trace.

      2. Specify the Event Range for the appropriate time frame.

      3. Match the application PID as the pattern.

    2. From the Linux command line, enter logv -t ts.

    Locate a related core-dump file in /var/crash directly, and go to the Avaya Support website at http://support.avaya.com to open a service request.

  4. Check if the file named in the log exists and is executable.

    To locate the executable file of the application, enter the Linux command:

    ls -l /opt/ecs/sbin/appl

    If the file is present, Linux returns a symbolic link to its location.

  5. If the file is present:
    1. Enter ls -l on the address of the symbolic link.
    2. Check if the file has execute permissions. If the file does not have execute permission, enter chmod +x to enable execution permission for the application.

      If the file is not present, Linux has returned a null link.

    3. Acquire the executable from the CD.
  6. Enter start -s application to start the application.
  7. Manually clear the alarm:
    1. From the Web interface, select Current Alarms and the appropriate alarm, and click Clear.
    2. From the Linux command line, enter almclear -n #id.
  8. If the problem persists, go to the Avaya Support website at http://support.avaya.com to open a service request.