User Manager Denial Events (3700 - 3915)

Last Updated : Oct 26, 2023 |

Denial Events generated by the user manager are listed in the following table.

Table 1: User Manager denial events (3700 - 3799)

Event Type

Event Description (keyword)

Explanation

Event Data 1

Event Data 2

3700

IP GRJ DH Exchange failure

DH-exchange from GRQ failed. Missing or incorrect data.

UID

IP address

3701

IP Trunk DH Exchange failure

DH-exchange from trunk xRQ failed. Missing or incorrect data.

UID

IP address

3702

EMU:more than one act ca

EMU - user has more than one active call appearance during registration or deregistration operation.

Local UID

Registration count

3703

EMU:user not registered

EMU - trying to deregister a user that is not registered. This is a misop by the caller.

Local UID

UID

3704

EMU:no dereg on act user

EMU - trying to deregister a user that has active calls.

Local UID

CID

or

UID

3705

EMU:no reg-cur user reg

EMU - trying to register on an already currently registered user.

Local UID

CID

or

0

3706

No VOIP Resource

H248Msg:ErrorHandler() VOIP Resources unavailable.

Gateway ID

Context ID from Media Gateway

3707

No MG Resource

H248Msg:ErrorHandler() no gateway resource available.

Gateway ID

0

3708

No time slot on MG

Flexible Ann Allocation. All the time slots are exhausted on media GW.

Gateway ID

Context ID from Media Gateway

3709

Off-Pbx Stn OOS/License failure

Station is out of service or license failed.

FN UID

Station UID

3710

EMU:no reg-user emergency

EMU - trying to register on an endpoint that recently made an E911 call, the endpoint can be the potential visitor or home user.

Current user

UID

3711

Warning MM hist-info rem

History-Info removed from SIP message for a MM user.This behavior is correct per requirements but can be confusing. The Support Request History field is set to no on this trk grp and if a MM user is involved then mis-admin is likely for this trk grp.

UID

Trunk Group Index

3712

ESIG MG-VoIP FW mismatch

VoIP FW / MG FW mismatch:

VoIP cannot ESIG to ephs, but MG's FW version states that it can.

Gateway ID

Context ID from Media Gateway

3713

VOA playing, Btn denied

If VOA (VDN of Origin Announcement) is playing, then button push on any other line appearance is not allowed.

Current user UID (Cur_user)

NULL

3714

Agent login failure

INVITE is rejected since invalid INVITE FNU parameters is received. Password is present but Agent ID is missing.

Current PRI Signaling UID (UID Cur_psuid)

Current B-Channel UID (UID Cur_buid)

3715

QSIP: data cont. missing

This is an incorrect use of H.323 trunk with QSIP enabled, since there is no surrounding SIP tunnel.

Current B-Channel UID (UID Cur_buid)

current nca-tsc UID (UID Cur_tuid)

3717

QSIP SipBchTerm: no data

This can occur due to erroneous route pattern configuration. Incorrect pure SIP trunk is seized. Instead of pure SIP trunk it should use QSIG leg of the QSIP pair.

Current B-Channel UID (UID Cur_buid)

Call ID

3718

QSIP: Invalid Response

A response for QSIP INVITE is received on a non QSIP enabled SIP trunk. It is not a supported network administration.

Connected party UID

Call ID

3719

QSIP Enable QSIP on SigGr

This occurs due to QSIP administration issue. QSIP is not enabled on signaling group.

Signaling Group

Trunk member UID where the issue occurs.

3720

QSIP Enable QSIP on TrkGr

This occurs due to QSIP administration issue. QSIP is not enabled on trunk group.

Trunk Group

Trunk member UID where the issue occurs.

3721

QSIP Invalid SigGr Pair

This occurs due to QSIP administration issue as the signaling group references are either invalid or empty. Signaling group A should point to signaling group B and signaling group B should point back to signaling group A.

Signaling Group A

Signaling Group B

3722

QSIP Invalid TrkGr Pair

This occurs due to QSIP administration issue as the trunk group references are either invalid or empty. Trunk group A should point to trunk group B and trunk group B should point back to trunk group A.

Trunk Group A

Trunk Group B

3723

QSIP Member use diff Pair

Both trunk group member has valid QSIP administration but use different trunk or signaling group pairs. This can occur due to QSIP administration issue.

Trunk member UID A

Trunk member UID B

3724

SIP video dynRTP mismatch

This occurs when a video call cannot be supported in SIP and H.323 interworking due to dynamic RTP payload mismatch.

0(SIP)/1(H323)

Media IP address

3725

IGAR termination failure

IGAR termination is denied as user does not have any call appearance.

Current user UID (Cur_user)

Type of call

3726

Insufficient SIP bandwidth

SIP call is denied due to insufficient CAC bandwidth

Current B-Channel UID (UID Cur_buid)

Call ID

3727

Call in reconstruct state

The call termination is rejected due to an on-going active call, which is in reconstruction state.

Current user UID (Cur_user)

Call appearance

3728

FGDN Table not correct

FGDN Table not administered correctly.

Route pattern

UID

3729

FGDN RP not correct

FGDN Route Pattern not administered correctly.

Route Pattern

UID

3730

NO HIDDLN for ast2 xfer

AST II transfer is denied since no hidden line appearance is available for AST 11 transfer.

Station UID

Current user UID (Cur_user)

3731

Incompatible caps for endpt

Resources were available, but could not be used because of endpoint capabilities incompatibility.

Endpoint port

Endpoint UID

3732

No location Proxy Route

No location proxy select route pattern is defined, so REFER is rejected.

NA

NA

3733

Insufficient MOIP rsrcs

MoIP resources are unavailable.

Gateway number

ContextID that is received from the MG

3735

This occurs when SIP calls exceeding maximum calls is allowed in the system, so return without creating an object.

Maximum SIP calls in system

Current number of SIP calls

3736

Video Encryption mismatch

A video call is denied in SIP and H.323 interworking due to encryption mismatch.

UID

Call ID

3737

Feature on SVC Link

This occurs when feature is administered on a service link since features on service link are not allowed.

Current user UID (Cur_user)

Call appearance to simulate bridge

3738

No Softswitch admin

Soft switch is not administered for failover event on a signaling group.

UID

Current PRI Signaling UID (UID Cur_psuid)

3739

ASAC: Calls over Budget

Active call count is currently greater than the budget administered on the trunk form.

Administered outgoing budget on trunk

outgoing active call count

3740

TLS phone no certificate

Communication Manager rejects the TLS connection because the endpoint did not provide an Identity certificate.

UID

Endpoint IP address

3741

SA8886 Deny Incoming call

SA8886 has denied incoming call.

Digits

0

3742

Direct CES link Exceed

Denial event when direct CES subscription count is exceeded than MAX_ONEX_SUB_DIR.

UID

Direct connection count

3743

Total CES link Exceed

Denial event when indirect (via SM) CES subscription count is exceeded than MAX_ONEX_SUB.

UID

Count

3744

Add codec other than OPUS

For a H323 call, codec set having only OPUS codec is not allowed.

UID

Call ID

3745

No such button on station

This event occurs when FNU is received but there is no corresponding feature button on station.

Current PRI Signaling UID (UID Cur_psuid)

Current B-Channel UID (UID Cur_buid)

3746

Res Pri hdr err send 417

This event occurs when Communication Manager received an incorrect Resource-Priority along with a required header option tag for O_RESOURCE__PRIORITY. Hence Communication Manager will respond with 417 response.

Call ID

or

Current B-Channel UID (UID Cur_buid)

UID

3747

XMOB preserved call exist

This event occurs when the Communication Manager receives SETUP from XMOBILE IP Dect station for which a call already exists in preserved state.

Station UID

Current B-Channel UID (UID Cur_buid)

3749

NRG-Loc name inconsistent

An administration error occurred; Communication Manager has received a response for bandwidth PUBLISH but the response does not include location name.

Network Region Group

Vector iterator of store nrg_bw_tuple

3750

Hotline brg app failure

Hotline feature is not supported for bridged appearance on SIP station.

primary user for bridge appearance

UID

3751

Block Mobility call

OPTIM call (non-OPS) is not allowed to extend in telecommuter mode when SA9135 is enabled.

originating UID

Call ID

3752

OPTIM in call FAC failed

This event occurs when a user is trying to invoke in-call FAC during an improper call state, which is not supported. It could be that call has a shared voice connection or there is no call appearance left.

Station UID associated with the trunk member.

Feature activation code.

3753

Init Publish Not Done

This event occurs when Communication Manager does not send the INIT publish to Session Manager yet and all the requests that Communication Manager receives except for OPTION, SUBSCRIBE, NOTIFY are rejected with a 603 response code.

Note:- This applies only if Communication Manager is in cluster mode.

Init homing status of CM. 0 - INIT_PUB_NOT_DONE 1 - INIT_PUB_DONE 2 - INIT_PUB_IN_PROG

SIP request received by Communication Manager

3754

Reg forbidden on this CM

This event occurs when Communication Manager forcefully unregister a station because Communication Manager is in passive mode.

Note:

This is applicable only if Communication Manager is in cluster mode.

NA

NA

3756

Unhomed Stn Orig deny

This event occurs when a user is not homed on this Communication Manager, the call origination for this user is not allowed.

Note:

This is applicable only if Communication Manager is in cluster mode.

Current User

Homing status of the user:

  • 0 - UNHOMED

  • 1 - HOMED

  • 2 - UNHOMING_IN_PROGRESS

3757

Message Cellular VM Detected

This event occurs when voice mail is detected. The voice mail of EC500 receives the call instead of EC500, and so Communication Manager drops the call.

Station UID

Current B-Channel UID

3758

AAAP link drop by UC STN

This event occurs when Communication Manager receives an unexpected bye from AAAP/RAP link.

Station UID

Current B-Channel UID

3759

Node: 323 Reg Forbidden

This event occurs when an H323 station tries to register at cluster Node. H323 stations should register only at the designated Communication Manager.

Station UID

Index of Communication Manager, where this station is trying to register.

3760

Node: MG Reg Forbidden

This event occurs when a Media Gateway tries to register at cluster Node. Media Gateway should register only at the designated Communication Manager.

NA

Index of Communication Manager, where this Media Gateway is trying to register.

3761

Deny 323 Reg, HomePolicy

This event occurs when the H323 station has a COR whose homing policy is not configured as persistent.

Station UID

Index of Communication Manager, where this station is trying to register.

3762

Deny 323 Reg, PrefCM

This event occurs when the H323 station has a COR with a persistent homing policy, but its preferred CM is not the designated Communication Manager.

Station UID

Index of Communication Manager, where this station is trying to register.

3763

DNY_323_REG_DESIG_CM_PASSIVE (UM_DNY_BASE+63)

This event occurs when a H.323 station tries to register on a designated CM who is in passive mode. Passive designated CM cannot take any H.323 station registrations.

Station UID

Index of Communication Manager, where station is trying to register.

3900

MG No G711 fback support

Media Gateway on which T.38 fallback to G711 is attempted does not support the G711 fallback feature.

Gateway number

NA

3901

V150: No GW support

This event occurs when the selected gateway does not support v150mr.

SID

port

3902

V150: No system mrmods

This event occurs when there are no common modulations between gateway and administered codec-set.

SID

port

3903

V150: No ept MOIP memory

Error occurs as the endpoint is out of MoIP/V150 memory.

SID

Direction of caps to or from the endpoint

3904

V150: No igc MOIP memory

Error occurs as there is no MoIP/V150 memory to store caps in IGC ephemeral.

SID

Port table index

3905

V150: No RTP RFC2833

Cap does not support RFC2833 DTMF (telephone-events) over RTP. RFC2833 is crucial to the DSP for supporting V.150.1. Either of the intersections such as IP endpoint or gateway or administered codec-set do not have RFC2833 in cap. Another reason is the configuration of the IP DTMF transmission mode in the system-parameters ip-option form, which is not set as rtp-payload.

SID

Administered Codec set number

3906

T38ECM: No GW support

ECM is optioned on codec-set. But gateway selected for T38 does not support ECM. T38 is going to proceed with ECM=off.

Codec set

Gateway number

3907

V150: No common ANS evnts

This event occurs when there is no common RFC2833 ANS events for V150mr.

SID

Administered Codec set number

3908

V150: No common SSE evnts

Modem Relay (MR) is not supported. Audio and MR events are not common.

SID

Administered Codec set number

3909

V150: No common mrmods

Occurs when there is no common modulations for V150mr in admin, gateway capex and SDP.

SID

SID

Administered Codec set number

3910

V150: No RTP RFC2833

One or both endpoints do not support RFC2833 DTMF (telephone-events) over RTP Which is required for V150mr.

IP endpoint region 1

IP endpoint region 1

3911

Toll compliance - call route failure

If SA9122 is used, then public and private trunks with different locations cannot be used in the same call.

Location 1

Location 2

3912

V150: no resources avail

Gateway supports V150 but it has no V150 resources available.

SID

port

3913

Max Num of Video Endpts

This event occurs when maximum number of allowed video IP endpoints is active on video calls. No more video calls can be allowed.

SID

Codec set

3914

NRG denied BW by SM

Bandwidth for Network Region Group (NRG) is denied by SM in response to bandwidth PUBLISH sent by CM in SM managed bandwidth.

Network region group number

Precedence Level and pool type.

3915

RFC2833 TTR not supported

The underlying media resource could not connect TTR in CM_RFC2833_DG mode. This mode is only supported by AMS and Gateways having CAPEX for RFC2833 digit determination.

Port requesting TTR

NA