Restoring the PMS Printer Link

Last Updated : Sep 18, 2023 |

Procedure

  1. Determine the status of the PMS Printer Link.

    Enter status journal-printer wakeup-log | pms-log and make sure that the journal printer link is not busied out for maintenance. If the link is down, then continue to the next step.

  2. Where does the journal printer link connect?

    Enter display system-parameters hospitality and find out the destinations of the PMS Printer Link.

  3. Determine the status of the data extension.

    Enter status data extension and verify that the data extension is in the in-service/idle state. If the data extension is not available, look for the extension number in the Alt Name field of the Error Log. See XXX-BD (Common Port Circuit Pack/Media Module) for resolutions.

  4. Is the external printer device available?

    Make sure that the printer device is ON-LINE and ready for service. Check the physical connectivity between Data Module and the printer device.

  5. If the problem is not found in the above steps, check the PROCR.

Result

It should be noted that when restoring the PMS printer link, it is necessary to execute tests on different MOs that comprise the link. It is recommended that you busyout the PMS printer link before trying to restore the link. If the PMS printer Link is busied out, then every PMS printer Link maintenance action is deactivated, and interference with tests of other MOs is prevented.