Cause value 69

Last Updated : Oct 15, 2014 |
[0x45/0xC5]

Requested facility not implemented

Cause

The call cannot be completed because the equipment sending this cause value does not support the requested service, feature, or supplementary service in the SETUP message.

This Cause Value has end-to-end significance. Communication Manager returns this cause value to the user who has originated the call.

Communication Manager does not originate this cause value for PRI. A BRI or Adjunct Switch Application Interface (ASAI) application generates this cause value.

Proposed Solution

Procedure

  1. Check the diagnostic information (DIAG) for the facility identifier of the not-implemented service. See Event data 2.
  2. Check Communication Manager administration for the cause value generated by the network.
    1. Route Pattern service or feature: An incorrect service or feature is specified for the call made on this CBC trunk group preference. An incorrect ITC or BCIE or both. These fields affect bearer capability encoding in the SETUP message.
    2. The ITC administered on the originating endpoint is incorrect for this call.
    3. Incorrect data speed option set in the BRI device causes a call from a BRI endpoint sequencing through Communication Manager to create a SETUP message with the wrong bearer capability.
    4. On tandem calls through Communication Manager from ISDN trunks to ISDN trunks, an inappropriate NSF can be sequenced from one D-channel to the other D-channel. The outgoing trunk group is CBC, but no service or feature is specified on the outgoing route pattern to overwrite the incoming NSF. Add the correct service or feature to the route pattern or make the outgoing trunk group a static trunk group. For example, public-network or tie.
    5. System Parameters Features: US NI send Calling Name ID field is y. Communication Manager sends the Bellcore calling name ID but the customer has not subscribed to that service. Set the US NI send Calling Name ID field to n.
  3. Communication Manager tries to send User-to-User information in a message through the public network if the user has not subscribed to a UUS service, for example, Look Ahead Interflow/Best Service Routing (LAI/BSR) information, Adjunct Switch Application Interface (ASAI) information, etc.