IP Denial Events

Last Updated : Aug 14, 2015 |

IP denial events are listed in the following table and in Call Processing Denial Events (2021 - 2299).

Table 1: IP Denial Events (1907 - 2020)

EventType

Event Description, as it is displayed on the event log (keyword)

Explanation

Event Data 1

Event Data 2

1907

IP RRJ-Invalid RAS addr

IP Registration Rejected because the RAS address in the registration request (RRQ) is invalid.

0

IP address of the endpoint

1908

IP RRJ-Invld call SigAddr

IP Registration Rejection because the call signaling address in the registration request (RRQ) is invalid.

0

IP address of the endpoint

1909

IP RRJ-RemoteOfc misadmin
Registration rejected because:

  • Remote Office is enabled on the Signaling Group screen, but the registration request (RRQ) is not from a supported Remote Office product (the Remote MAX Product/Vendor ID is invalid).

  • The RRQ is from a supported Remote Office product, but Remote Office is disabled on the Signaling Group screen.

  • Remote Office is enabled on the Signaling Group screen, but the Terminal Type in the RRQ is invalid (the Terminal Type is not a gateway).

0

IP address of the endpoint

1910

IP RRJ-H323 UserObj undef

IP Registration rejected because there is no H.323 User Object. Internal software error.

0

IP address of the endpoint

1911

IP RRJ-Exceed max endpts

IP Registration rejected because the capacity administered on page 1 of the system-parameters customer-options screen for either registered endpoints, registered Remote Office endpoints, or registered un-authenticating endpoints has been exceeded.

0

Upper part: number of registered RO endpoints.

Lower part: number of registered IP endpoints.

1912

IP RRJ-Exceed ProdID/Ver

IP Registration rejected because the capacity administered on the system-parameters customer-options screen of registered endpoints of a specific product ID and version has been exceeded.

Truncated Product ID from the System- Parameters Customer- Options screen

Upper part: registered limit.

Lower part: actual count.

1913

IP RRJ-Invalid ProdID/Ver

IP Registration rejected because of an invalid Product ID / Version. Registering Application's product ID is not administered on the system-parameters customer-options screen or no Product ID in registration request (RRQ) message.

Truncated Product ID of the registering application

Major version number of the endpoint sent in the RRQ

1914

IP RRJ-ProdID search fail

IP Registration rejected because the search for the Product ID of the registering application failed.

Truncated Product ID of the registering application

Major version number of the endpoint sent in the RRQ

1915

IP RRJ-Invalid endpt/Ver

Registration rejected because the endpoint version is incompatible with the gatekeeper version.

IP address of endpoint

Endpoint’s major version number in 2nd byte, minor version number in low byte

1916

IP RRJ-No H323 NonStdData

Registration rejected because Non-standard Data (NSD) is missing in the registration request (RRQ) from the endpoint.

0

IP address of the endpoint

1917

IP RRJ-Invld H323 ObjID

Registration rejected because the H.323 Object ID in the registration request (RRQ) is invalid.

Object ID in RRQ

IP address of the endpoint

1918

IP RRJ-Invld H225 NSData

Registration rejected because cannot decode H225 Non-standard Data (NSD) message.

0

IP address of the endpoint

1919

IP RRJ-Bad H225 NSDchoice

Registration rejected because an unexpected Non-standard Data (NSD) message was received from the registering application.

NSD choice in RRQ

IP address of the endpoint

1920

IP GRJ-RRJ: new LM fail
Registration rejected because of failure in creating a new Login Manager. Possible causes are:

  • No available heap memory to create LoginMgr

  • Cannot start LoginMgr timer

  • Clock not set

UID

IP address of the endpoint

1921

IP RRJ-IP-TTI port fail

Registration rejected because of failure when inserting the IP Terminal Translation Initiation (TTI) port. Internal software error.

UID

IP address of the endpoint

1922

Communi-cation Manager Release 2.2 and earlier

IP RRJ-TTI or RO inactive
Registration rejected for an IP set with Terminal Translation Initiation (TTI) service. Possible causes:

  • TTI is disabled on the system-parameters customer-options screen.

  • Remote Office is disabled on the system-parameters customer-options screen.

0

IP address

1922 Communi-cation Manager Release 3.0 and later

IP RRJ-TTI inactive

Registration rejected for an IP set with Terminal Translation Initiation (TTI) service. Possible cause is TTI is not enabled on the system-parameters customer-options screen.

IP address of the endpoint

IP address

1923

IP RRJ-No E164 number

Registration rejected because there is no valid E.164 telephone number in the RRQ or the extension is not administered.

UID

IP address of the endpoint

1924

IP RRJ-No GRQ msg rcvd

Registration rejected because no Gatekeeper Request message was received.

UID

IP address of the endpoint

1925

IGAR trunk routing failed

Denied while routing an outgoing Inter-Gateway Alternate Routing (IGAR) trunk call. Check outgoing ARS translation for the call to the far-end IGAR LDN.

Network Region

Internal IGAR ID

1926

IP RRJ-Authenticatn fail

Registration rejected because of password authentication/ encryption failure. The password that the user entered and the administered password on the station screen do not match or no cryptoToken or keys sent in RRQ.

UID

IP address of the endpoint

1927

IP RRJ-Invld station type

Registration rejected because of invalid set type or no Remote Office assignment on the station form.

UID

set type

1928

IP RRJ-StnTyp/Protocl err
Registration rejected because station type and call-signaling protocol are inconsistent. An IP Softphone should be assigned as one of the following:

  • DCP extension, with call control set to IP Softphone

  • H.323 extension, with call control set to none

UID

Endpoint type (3rd and 2nd nyble); call signaling protocol (low nyble)

1929

IP RRJ-No idx for MMCmplx

Registration rejected because user record for dual-connected DCP set is missing the index for the multimedia complex. Internal software error.

UID

IP address of the endpoint

1930

IP RRJ-No voice path spec

Registration rejected because the virtual phone has neither a specified voice path nor an associated multimedia extension, so no audio path exists.

  • Add an extension on the softphone or extension on multimedia complex.

UID

IP address of the endpoint

1931

IP RRJ-H323 ext is MMCmpx

Registration rejected because this H.323 extension is administered as a Media Complex extension on a non-H.323 set (for example, a DCP).

UID

IP address of the endpoint

1932

IP RRJ-Ext has data modl

Registration rejected because the extension has a data module.

UID

IP address of the endpoint

1933

IP RRJ-IP addr mismatch

Registration rejected because the H.323 application is not at the same IP address as the authenticating application.

UID

IP address of registering endpoint

1934

IP RRJ-Ext already reg

Registration rejected because the extension is already registered.

UID

IP address of the endpoint

1935

IP RRJ-Not Remote Ofc ext

Registration rejected because Remote Office is not administered on the station screen for this extension.

UID

IP address of the endpoint

1936

IP RRJ-RO stn mismatch

Registration rejected because of invalid analog station type.

UID

IP address of the endpoint

1937

IP RRJ-RemOfc not admin

Registration rejected because the Remote Office endpoint is not administered or is of unknown station type.

UID

IP address of the endpoint

1938

IP RRJ-Immediate re-reg

Immediate re-registration is rejected when a registration or unregistration is in progress for the extension.

UID

IP address of the endpoint

1939

IP RRJ-Failure moving ext

Registration rejected because of failure while trying to force the unregistration of an extension in the process of moving it to another port. Internal software error.

UID

IP address of the endpoint

1940

IP RRJ-Duplicate ext

Registration rejected as a duplicate extension.

UID

IP address of the endpoint

1941

IP KA-from invld endpt ID

Keep Alive registration request rejected because of invalid endpoint identifier in RRQ.

UID

IP address of the endpoint

1942

IP KA-from unreg user

Keep Alive registration request rejected because it was received from an unregistered extension.

UID

IP address of the endpoint

1943

IP-KA-from unreg SigGrp

Keep Alive registration request rejected because it was received from an unregistered signaling group.

UID

IP address of the far-end

1944

IP RRJ-PSA merge failure

Registration rejected because the Personal Station Access (PSA) merge failed (internal software error). Check for corruption

UID

IP address of the endpoint

1945

IP RRJ-New IP user fail

Registration rejected because of failure to construct new H323 User object (internal software error).

0

IP address of the endpoint

1946

IP RRJ-PSA merge failure

Registration rejected because the LoginManager Personal Station Access (PSA) merge operation failed (internal software error). Check for corruption.

0

IP address of the endpoint

1947

IP RRJ-PSA unmerge fail

Registration rejected because the LoginManager Personal Station Access (PSA) unmerge operation failed (internal software error). Check for corruption.

UID

IP address of the endpoint

1948

IP RRJ-Complete pend reg

Registration rejected because of failure to obtain a station user record (internal software error – corrupt translation).

UID

IP address of the endpoint

1949

IP RRJ-Build KARCF msg

Registration rejected because of failure to build a KeepAlive Registration Confirm (KARCF) message (internal software error).

0

IP address of the endpoint

1950

IP RRJ-Build RCF msg

Registration rejected because of failure to build a Registration Confirm (RCF) message (internal software error).

0 or UID

IP address of the endpoint

1951

IP GRJ-Invld IP addr/port

Gatekeeper request rejected (GRJ) because of invalid destination IP address and port in the request (GRQ).

0

IP address

1952

IP GRJ-Invld gatekeeperID

Gatekeeper request (GRQ) rejected because the message is not for this gatekeeper.

Gatekeeper ID

IP address

1953

IP GRJ-Invld auth capblty

Gatekeeper request rejected because registering endpoint has sent authentication capability that is not supported by this gatekeeper.

0

IP address of the endpoint

1954

IP GRJ-Invld auth algrthm

Gatekeeper request rejected because no compatible authentication algorithm exists between the endpoint and the gatekeeper.

0

IP address of the endpoint

1955

IP GRJ-Bld GCF:Gatewy/MCU

Gatekeeper request rejected because of failure to build a GateKeeper Confirm (GCF) message for a GateWay/MCU (internal software error).

0

IP address

1956

IP GRJ-Bld GCF:TTI

Gatekeeper request rejected because of failure to build a GateKeeper Confirm (GCF) message for an un-named endpoint registration (internal software error).

0

IP address

1957

IP GRJ-GK will not host

Gatekeeper request rejected because the gatekeeper is unable to host endpoint because no alias address has been provided or Terminal Translation Initiation (TTI) is in an incorrect state (for example, TTI is not enabled for voice).

TTI state

IP address of the endpoint

1958

IP GRJ-Invalid extension

Gatekeeper request rejected because the extension is not administered.

Either extension number or 0

IP address of the endpoint

1959

IP GRJ-No stn user record

Gatekeeper request rejected because no station user record exists for registering this user (internal software error).

UID

IP address of the endpoint

1960

IP FURQ-Shared Ctrl Unreg

Forced Unregistration Request. The Gatekeeper is unregistering the IP Softphone because it is in shared control with IP Telephone, and the Telephone is unregistering.

UID

IP address of IP Softphone

1961

IP GRJ-Build GCF msg

Gatekeeper request rejected because of failure to build a GateKeeper Confirm (GCF) message (internal software error).

UID

IP address of the endpoint

1962

IP LRJ-No H323 sig group

Location Request rejected because no H.323 signaling group is administered to handle the call.

UID

IP address of the far-end

1963

IP LRJ-Build LCF msg

Location Request rejected because of failure to build a Location Request Confirm (LCF) message (internal software error).

UID

IP address

1964

IP DRJ-Null UserID

Disengage Request rejected because the endpoint ID cannot be converted to a User ID (UID).

UID

IP address

1965

IP DRJ-Bld DCF:Gatewy/MCU

Disengage Request rejected because of failure to build Disengage Request Confirm (DCF) message for a gateway or MCU (internal software error).

UID

IP address

1966

IP DRJ-Endpt not reg

Disengage Request rejected because the endpoint is not registered.

UID

IP address

1967

IP DRJ-Build DCF msg

Disengage Request rejected because of failure to build a Disengage Request Confirm (DCF) message for a non-gateway or MCU user (internal software error).

UID

IP address

1968

IP BRJ-Null UserID

Bandwidth Request rejected because an invalid endpoint ID was received.

0

IP address

1969

IP BRJ-Bld BCF:Gatewy/MCU

Bandwidth Request rejected because of failure to build a Bandwidth Request Confirm (BCF) message for a Gateway or MCU (internal software error).

UID

IP address

1970

IP BRJ-Endpt not reg

Bandwidth Request rejected because the endpoint is not registered.

UID

IP address

1971

IP BRJ-Build BCF msg

Bandwidth Request rejected because of failure to build a Bandwidth Request Confirm (BCF) message for a non-Gateway or MCU user (internal software error).

UID

IP address

1972

IP BRJ-No H323 user

Bandwidth Request rejected because the H.323 user object does not exist (internal software error).

UID

IP address

1973

IP BRJ-Call non-existent

Bandwidth Request rejected because the request is made for a non-existing call.

UID

IP address

1974

IP BRJ-Bandwdth rqst fail

Bandwidth Request rejected because of unexpected return code from bandwidth request.

UID

IP address

1975

IP ARJ-Null UserID

Admission Request rejected because of an invalid endpoint ID.

0

IP address

1976

IP ARJ-Endpt not reg

Admission Request rejected because the endpoint is not registered.

UID

IP address

1977

IP ARJ-No avail B-channel

Admission Request rejected because no B channel is available for the call.

UID

IP address

1978

IP ARJ-Bld ACF:Gatewy/MCU

Admission Request rejected because of failure to build an Admission Request Confirm (ACF) message for a Gateway or MCU (internal software error).

UID

IP address

1979

IP ARJ-Not an H323 user

Admission Request rejected because request was received from a non-H.323 user.

UID

IP address

1980

IP ARJ-Stn not in service

Admission Request rejected because the station is not in service.

UID

IP address

1981

IP ARJ-Build ACF msg

Admission Request rejected because there was failure to build an Admission Request Confirm (ACF) message for a non-Gateway or MCU user (internal software error).

UID

IP address

1982

IP ARJ-No H323 user

Admission Request rejected because the H.323 user object does not exist (internal software error).

UID

IP address

1983

IP ARJ-CRV already in use

Admission Request rejected because Call Reference Value (CRV) is already in use by another call.

UID

IP address

1984

IP ARJ-CRV does not exist

Admission Request rejected because this Call Reference Value (CRV) does not exist.

UID

IP address

1985

IP ARJ-CRV already in use

Admission Request rejected: Call Reference Value (CRV) is already in use by another call. An ARQ has been received while an earlier one is still pending.

UID

IP address

1986

IP ARJ-Insuff bandwidth

Admission Request rejected because there is insufficient bandwidth available to support this call.

UID

IP address

1987

IP ARJ-Admissn rqst fail

Admission Request rejected because of an unexpected return code from Admission Request (internal software error).

UID

IP address

1988

IP URJ-Null UserID

Unregistration Request rejected because of an invalid endpoint ID.

0

IP address of the endpoint

1989

IP URJ-Endpt not reg

Unregistration Request rejected because the endpoint is not registered.

UID

IP address of the endpoint

1990

IP URJ-No endpoint ID

Unregistration Request rejected because no endpoint ID provided in URQ.

0

IP address of the endpoint

1991

IP URJ-GW/MCU is not reg

Unregistration Request rejected because URQ received from a Gateway or MCU that is not registered.

UID

IP address of the far-end

1992

IP URJ-No H323 sig group

Unregistration Request rejected because there is no H.323 user for the signaling group (internal software error).

UID

IP address of the far-end

1993

IP URJ-No non-std data

Unregistration Request rejected because there is no non-standard data in the URQ.

UID

IP address of the endpoint

1994

IP URJ-NSD has invld OID

Unregistration Request rejected because the Non-standard Data (NSD) from the registered application has an invalid object ID in the URQ.

UID

IP address of the endpoint

1995

IP URJ-Can’t decode NSD

Unregistration Request rejected because of failure to decode Non-standard Data (NSD) in the URQ.

UID

IP address of the endpoint

1996

IP URJ-Unexpected NSD msg

Unregistration Request rejected because of unexpected Non-standard Data (NSD) in the URQ from the registered endpoint.

UID

IP address of the endpoint

1997

IP URJ-User is on a call

Unregistration Request rejected because the user is on a call.

UID

IP address of the endpoint

1998

IP URJ-PSA unmerge failed

Unregistration Request rejected because the Personal Station Access (PSA) unmerge operation failed due to an internal software error or memory corruption.

UID

IP address of the endpoint

1999

IP URJ-PSA merge failed

Unregistration Request rejected because the Personal Station Access (PSA) merge operation failed (internal software error). Check for corruption

UID

IP address of the endpoint

2000

IP URJ-No stn user record

Unregistration Request rejected because no station user record exists for the unregistering user (internal software error).

UID

IP address of the endpoint

2001

IP URJ-TTI op failed

Unregistration Request rejected because of an unexpected Terminal Translation Initiation (TTI) return code.

UID

IP address of the endpoint

2002

IP URJ-Build UCF msg

Unregistration Request rejected because of failure to build an unregistration request confirm (UCF) message (internal software error).

0

IP address of the endpoint

2003

IP URJ-PSA unmerge failed

Unregistration Request rejected because the Personal Station Access (PSA) unmerge operation failed (internal software error). Check for corruption.

UID

IP address of the endpoint

2004

IP URJ-No stn user record

Unregistration Request rejected because the no station user record exists for the unregistering user (internal software error).

UID

IP address of the endpoint

2005

IP URJ-PSA unmerge failed

Unregistration Request rejected because the Personal Station Access (PSA) unmerge operation failed (internal software error).

UID

IP address of the endpoint

2006

IP FURQ-no H.323 ext reg

Force Unregistration Request. Received a KeepAlive request (RRQ) from a dual-connect endpoint without a registered H.323 extension (cannot make calls).

UID

IP address

2007

IP FURQ-User, no sig conn

Force Unregistration Request. Unregister user because there is no signaling connection. RAS is alive, but there is no signaling connection (user cannot make calls).

UID

IP address of the endpoint

2008

IP FURQ-H323, no sig conn

Force Unregistration Request. Unregister associated H.323 user because there is no signaling connection.

UID

IP address of the endpoint

2009

IP FURQ-Move user

Force Unregistration Request. Extension is already registered, but received a forced login registration request (RRQ). The existing extension must receive a URQ.

UID

IP address of the endpoint

2010

IP FURQ-Sig Conn closed

Forced Unregistration Request. The Gatekeeper is unregistering the endpoint because its call signaling connection has closed.

UID

0

2011

IP FURQ-NoQ931 msg rcvd

Force Unregistration Request. After an endpoint registers, it should initiate the TCP connection and send a SETUP message. The SETUP message has not been received from the endpoint, and no Q931 Call object exists. The endpoint cannot make calls.

H.323 UID

IP address of the endpoint

2012

IP FURQ-Aged Endpt-no KA

Force Unregistration Request. Unregister endpoint that has aged out. Endpoint's time to live (TTL) expired without receiving a keep-alive request (RRQ).

UID

IP address of the endpoint

2013

IP FURQ-SigGrp removed

Force Unregistration Request. An H.323 Gateway (administered as a signaling group) is registered. The gateway must be unregistered before removing the administered signaling group.

Gateway UID

IP address of the signaling group

2014

IP FURQ-Siggrp changed

Force Unregistration Request. Changes have been made to a registered H.323 Gateway (administered as a signaling group). The gateway must be unregistered.

Signaling group UID

IP address of the near-end

2015

IP FURQ-Ext removed

Forced Unregistration Request. Unregister user because the extension has been removed.

UID

0

2016

IP FURQ-IPusr is sftphone

Forced Unregistration Request.

  • A user has Personal Station Accessed (PSA) as an extension that was registered as an IP endpoint.

  • An IP telephone extension in shared control was moved to another IP port via registration. Both shared control IP Telephone and IP softphone unregisters if the rejected registration attempt is forced.

IP User-UID

0

2017

IP FURQ-Records exhausted

Forced Unregistration Request. Unregister the LAN port if there are no records remaining.

IP User ID

0

2018

IP FURQ-Mtc: H323/Vphone

Forced Unregistration Request. Maintenance has unregistered an H.323 or Vphone station.

UID

0

2019

IP FURQ-Mtc: Remote Max

Forced Unregistration Request. Maintenance has unregistered a Remote Max station.

UID

0

2020

IP FURQ-Mtc:RemOfc TTI

Forced Unregistration Request. Terminal Translation Initiation (TTI) background maintenance task has requested the removal of Remote Office LAN TTI ports.

UID

0