ARB Event ID 3

Last Updated : Oct 06, 2020 |
Alarm level

MIN

Alarm text

Interchange handoff failed

Cause

The standby server could not process the interchange request of the active server. The interchange does not occur, and the active side remains active.

Proposed Solution 1

Procedure

  1. From the Server section of the web interface, select Status Summary to see if the standby side is Reset.
  2. To manually clear the alarm, select Current Alarms and the appropriate alarm, and click Clear.
  3. If the problem persists, troubleshoot the standby server:
    1. Check if the standby side is Reset. From the Server section of the web interface, select Status Summary.
    2. Check for application problems by selecting View Process Status and restore any applications with problems.
    3. Check for problems with an Ethernet interface by selecting the Execute Ping diagnostic. Check both sides of each failed link, and make necessary repairs.
  4. If the applications and interfaces are okay but the problem persists, go to the Avaya Support website at http://support.avaya.com to open a service request.

Proposed Solution 2

Procedure

  1. Type server, and check if the standby side is Reset.
  2. Type almclear -n #id to manually clear the alarm.
  3. If the problem persists, troubleshoot the standby server:
    1. Type server and check if the standby side is Reset.
    2. Type statapp and check for application problems. Restore all applications with problems.
    3. Check for problems with an Ethernet interface by typing pingall -a. Check both sides of each failed link, and make any necessary repairs.
  4. If the applications and interfaces are okay but the problem persists, go to the Avaya Support website at http://support.avaya.com to open a service request.