MED-GTWY error log entries and recommended actions

Last Updated : Mar 12, 2015 |
Table 1: MED-GTWY error log entries

Error type

Aux data

Associated test

Alarm level

On or Off board

Command to resolve the error

1

Alarm levelMAJ

OFF

257

MAJ

OFF

513

MAJ

ON

769

MIN

OFF

1025

WRN

OFF

1281

Gateway Hyperactive Audit 1659

MIN

OFF

3585

The percentage of media resource out of service due to hardware faults.

Media Gateway VoIP Capacity 1718

MIN

ON

3329

The percentage of media resources that have been busied out.

WRN

ON

Note:
  1. Error type 1: failure of the H.248 link keep alive messages between the server and the Gateway. This is an indication that the LAN or the platform is down.

  2. Error type 257: If the server is a Survivable Remote Server, at least one gateway is registered with the Survivable Remote Server.

  3. Error type 513: there is a problem on the gateway. Log on to the gateway and check the error log for problems using the MGP CLI.

  4. Error type 769: is a transient error, indicating that the link has unregistered with the Gateway. If the Gateway re-registers, the alarm is resolved. If the Link Loss Delay Timer (LLDT) on the primary server expires, Error type 1 is logged.

  5. Error type 1025: Due to high traffic, the gateway socket control process turned off board and port periodic maintenance. When traffic levels decline, periodic maintenance will be turned on again and the alarm resolved.

  6. Error type 1281: This error indicates that there has been a repetitive sequence of unregistration and subsequent re-registration of a gateway from a call server. The call server may be a primary server, a Survivable Remote Server, or a Survivable Core Server. This error and alarm can only be generated if Enable Detection and Alarms for Hyperactive Media Gateway Registration has been enabled on the system-parameters ip-options form. This alarm is most likely caused by an IP network problem which causes the gateway to unregister and re-register multiple times to a server within an interval that is less than the link bounce time. If a Survivable Remote Server is present, and if the interval is greater than the link bounce time, the gateway and affected IP phones would most likely fail over to the Survivable Remote Server, and this MED-GTWY alarm would not be generated. The disable nr-registration or disable nr-registration or network-region commands can be used to deny registration of gateways and IP phones from a server to cause the gateways and IP phones to search for an alternate server. The alarm is resolved if there is no activity for 15 minutes. See NR-REG (Network Region Registrations).

  7. Error type 3329: This error indicates that the VoIP media resources on the media gateway have been busied out on demand. To resolve the alarm, log on to the media gateway and check the status of the VoIP resources.

  8. Error type 3585: This error indicates no VoIP or reduced VoIP capacity. To resolve the alarm, log on to the media gateway and check the status of the VoIP resources.