MG-IAMM error log entries and recommended actions

Last Updated : May 30, 2018 |
Table 1: MG-IAMM Error Log Entries

Error type

Aux data

Associated test

Alarm level

On/Off board

Command to resolve the error

1

0

Sanity Failure

MIN

ON

18

0

busyout location

OFF

release location

23

WRN

OFF

257

65535

Control Channel Looparound Test

MIN

ON

test board location r 20

513

Any

MIN

ON

769

4358
Notes:

  1. Error type 1: The Integrated Analog Media Module (IAMM) has stopped functioning or was physically removed from the system. This alarm is logged 11 minutes after removing the media module or the SAKI Sanity Test fails. NOTE: The IAMM is not removable. This error indicates that there may be a firmware or hardware problem with the gateway.

    1. Reset the Integrated Analog Media Module with reset board location.

    2. Retest the board using test board location.

    3. If this error persists, replace the gateway.

  2. Error type 18: The indicated Integrated Analog Media Module circuit has been made unavailable with the busyout location command. To resolve this error, enter release location for the alarmed media module.

  3. Error type 23: The media module has been administered but is not inserted. Because this is an integrated media module, there may be a hardware or firmware problem with the gateway main board.

    1. Reset the Integrated Analog Media Module with reset board location. Use list configuration media-gateway location to verify whether or not the IAMM is inserted.

      • For the G430, the code field for slot 3 should indicate 4T2LIM

      • For the G430-BRI, the code field for slot 3 should indicate 1T2LIM

      • For the G450, the code for slot 7 should indicate 1T2LIM

      • For the TGM550, any slot may indicate the code TGM550

    2. Verify that the latest version of firmware is present on the gateway main board. Use show mg list_config. Upgrade the firmware if necessary.

    3. If the problem persists, replace the gateway.

  4. Error type 257: Test #52 failed. This error will clear when the test passes.

  5. Error type 513: The IAMM circuitry detected a memory error during its background self-test diagnostics (External RAM failure, Internal RAM failure, ROM checksum failure, Message corruption). This error indicates the IAMM is running corrupted code.

    1. Download and install the appropriate firmware on the gateway.

    2. If the problem persists, replace the gateway.

  6. Error type 769: The integrated analog media module detected an internal consistency. This error can be ignored and no action is required.