WD Event ID 14

Last Updated : Oct 07, 2020 |
Alarm level

MIN

Alarm text

ERROR in req2svr.p trying to create heartbeat thread, errno=<x>

Cause

After the reqsvr (request server) creates a duplicate socket (see Event ID #13, it tries to create a heartbeating thread. This alarm indicates that reqsvr cannot create the thread. Meanwhile, if the other server is started, it becomes the active server.

If the server hangs when this alarm occurs, the external symptoms of this alarm resemble those of two other _WD alarms, #5 and #13. Therefore, carefully discriminate between these three events.

Proposed Solution

Procedure

  1. To determine the cause of this problem:
    1. Check if Linux OS and the Web interface are active including the commands: telnet, statapp, server, logv, cat, grep, tail, vi.
    2. Check if the Watchdog application is partially active and other Communication Manager processes are active:

      • From the Web interface, select View Process Status.

      • From the Linux command line, enter statapp.

    3. The almdisplay -v command shows the message string of Event #14.
      Caution:

      The following procedure causes a brief service outage and must executed only at the convenience of the customer.

  2. Go to the Avaya Support website at http://support.avaya.com to open a service request.
  3. Enter server to check if the suspected server is the standby.

    If necessary and at the convenience of the customer, enter server -if to force a server interchange.

  4. Reboot the standby server:
    1. From the Web interface, select Shutdown This Server.
  5. If rebooting the server does not help or if the problem persists, go to the Avaya Support website at http://support.avaya.com to open a service request.