RANL-STA error log entries and recommended actions

Last Updated : Jul 05, 2015 |
Table 1: RANL-STA error log entries

Error type

AUX data

Associated test

Alarm level

On/Off board

Command to resolve the error

0

0

Any

Any

Any

test port location

1

409604097540977

15

Any

Port Audit and Update test (#36)

18

0

busyout station extension

WRN

ON

release station extension

257

40973

513

Ringing Application Test (#48)

WRN

OFF

test port location r 2

769

Port Diagnostic Test (#35)

MIN WRN 1

ON

test port location r 2

2817

Hyperactive

MIN

OFF

1 Minor alarms on this MO may be downgraded to Warning alarms based on the values used in set options.

Note:

  1. Error type 0: Run the short test sequence first. If every test passes, run the long test sequence. Refer to each test’s description, and follow its procedures.

  2. Error type 1: In line errors, can only be resolved over time.

    • AUX data 40960 indicates that too many simultaneous incoming ringing attempts were made on this board. Only 4 ports on a board may ring simultaneously. A 5th incoming call will cause an inline error from the board.

    • AUX data 40975 indicates that the terminal equipment was on-hook when ring-tip was detected during ringing. This usually indicates a failure in the terminal equipment or the type of terminal has a low ringer impedance. Call the terminal equipment and verify that the terminal rings. If the terminal does not ring, then replace it. Otherwise, enter the test portlocation command, and follow the procedure for Test #48.

    • Aux Data 40977 indicates that terminal equipment was not connected when ringing was attempted. Run the short test using the test port location command, and follow the procedure for the results of Test #48.

  3. Error type 15: A software audit error that does not indicate hardware malfunction. Run the short test sequence, and investigate associated errors.

  4. Error type 257: An in line error and can only be resolved over time. This error indicates that ringing voltage is absent. If only one analog circuit pack in the system has this problem, then replace the circuit pack. If only analog circuit packs on a particular carrier have this error, then the ringing generator may not be connected to this carrier. If analog circuit packs on many carriers have this error, then it is probably a problem with the ringing generator.

  5. Error type 513: Test #48 may cause some terminal equipment to ring briefly during daily maintenance. If this disturbs the customer or the terminal equipment, disable it by setting the Tests field on the change station extension screen to n. On some software releases, this will also disable Tests #7 and 35.

  6. Error type 2817: The endpoint caused a large number of control channel messages to be sent to the switch within a short period of time, 50 or more CCMS uplinks within 10 seconds. The station will be taken out-of-service for 30 seconds due to the hyperactivity. This may be completely normal during heavy traffic periods.