WD Event ID 5

Last Updated : Dec 12, 2023 |
Alarm level

MIN

Alarm text
WARNING: timeout waiting for reqsvr to initialize

Cause

During the boot process of each, the Watchd process of the server waits for up to two minutes for its reqsvr (request server) thread to initialize. If the two-minute waiting interval elapses, this server logs this alarm, and its boot process hangs. Meanwhile, if the other server boots subsequently, it becomes the active server.

If a server hangs during boot process when this alarm occurs, the external symptoms of this alarm resemble those of two other _WD alarms, #13 and #14. Therefore, you must carefully discriminate between these three events.

Proposed Solution

Procedure

  1. To determine the cause of this problem:
    1. Check if the Linux OS and the web interface are running, including the commands: telnet, statapp, server, logv, cat, grep, tail, vi.
    2. Check if the Watchdog application is active, but no other Communication Manager software is running.
    3. The almdisplay command displays no alarms, instead, the command returns the message:

    almdisplay: 4: Unable to connect to MultiVantage

    Caution:

    The following procedure causes a brief service outage and must executed only at the convenience of the customer.

  2. Go to the Avaya Support website at http://support.avaya.com to open a service request.
  3. Enter server to check if the suspected server is the standby.

    If necessary and at the customer convenience, enter server -if to force a server interchange.

  4. Reboot the standby server:
    1. From the Web interface, select Shutdown This Server.
    2. From the Linux command line, enter /sbin/shutdown -r now.
  5. Once the standby server restarts, check if the Event ID #5 was logged:
    1. From the Web interface, select Diagnostics > View System Logs > Watchdog Logs.
    2. From the Linux command line, enter logv -w or by examining /var/log/ecs/wdlog log file.
  6. If rebooting the server does not help or if the problem persists, go to the Avaya Support website at http://support.avaya.com to open a service request.