Verifying the server status using the Web interface

Last Updated : Oct 07, 2020 |

Procedure

  1. From the Server section of the web interface, select Status Summary and verify that both the servers are active.
  2. To distinguish the cause, examine the trace logs for Interarbiter messages with timestamps shortly before to shortly after the loss of heartbeat by:

    • Selecting the View System Logs diagnostic and Logmanager Debug trace.

    • Specifying the Event Range for the appropriate time frame.

    • Matching the Interarb pattern.

  3. Depending on the cause, continue with either Step 1 or Step 2.