TM Event ID 1

Last Updated : Aug 31, 2023 |
Alarm level

MAJ

Alarm text

Cannot read translations

Cause

Server could not read translations. Usually, indicates a failure loading translations, but can also infrequently occur on a running system.

Duplicated servers: The servers spontaneously interchanged.

S8300: The server rebooted.

Proposed Solution

Procedure

  1. Check the integrity of the translation files xln1 and xln2 in /etc/opt/defty, and verify that they are of non-zero length.
  2. From the /etc/opt/defty directory, enter the Linux command cksum xln1 xln2 to verify that the checksums of the files are identical.
  3. Duplicated servers: Copy the translation files from the backup or the other server.
  4. S8300: Copy the translation files from the backup.
  5. If Steps 1 to 3 do not help, load the system with null translations.
  6. If the system does not start, go to the Avaya Support website at http://support.avaya.com to open a service request.
  7. After the error is resolved, manually clear the alarm:
    1. From the Web interface, select Current Alarms and the appropriate alarm, and click Clear.
    2. From the Linux command line, enter almclear -n #id.