ACDCALLS_R1

최근 업데이트 : Jun 03, 2026 |

The ACDCALLS_R1 item is included in the following database tables:

Split/skill tables

The number of ACDCALLS calls that are answered by a Reserve 1 Agent in the split/skill.

This is a cumulative item.

Agent tables

The number of ACDCALLS that are queued to SPLIT and answered by this Reserve 1 Agent in this SPLIT.

This is a cumulative item.

Trunk group tables

The number of ACDCALLS that are answered by a Reserve 1 Agent as a split/skill ACD call.

This is a cumulative item.

Trunk tables

The number of ACDCALLS that are answered by a Reserve 1 Agent as a split/skill ACD call.

This is a cumulative item.

Vector tables

The number of ACDCALLS that are answered by a Reserve 1 Agent.

This is a cumulative item.

VDN tables

The number of ACDCALLS that are answered by a Reserve 1 Agent.

This is a cumulative item.