If the first use of an acronym occurs in a heading, do not define it in the heading. When possible, rewrite the heading to avoid the use of the acronym. Otherwise, use only the acronym in the heading. Spell out the acronym in the first sentence below the heading.
Example |
ACD overview This section provides an overview of the Automatic Call Distribution (ACD) feature. This section defines ACD terminology and describes how the ACD feature processes calls and works with a call management system. |
