Preferred: Ringing vs. zip tone for incoming calls

Last Updated : Dec 17, 2013 |

This section describes the options for incoming calls to agents.

Introduction

When a call arrives at an agent telephone, the agent hears either a ringing tone or a zip tone. What the agent hears depends on how you administer the telephone.

Ringing tone

Administer the telephone for ringing when an agent uses the handset to answer calls. When a call connects, the telephone rings. The agent then picks up the handset to answer the call.

Zip tone

Administer the telephone for zip tone when the agent uses a headset to answer calls. When a call connects, the agent hears one burst of zip tone for calls that are dialed directly to the split extension or the agent extension. The agent can then greet the caller without the need to first push any buttons. You can also administer zip tone for use with a handset, but the agent must hold the handset and listen for the zip tone.

Ringing or zip tone

You configure the ringing or zip tone for each telephone as part of the switch administration process. For more information, see DEFINITY ECS Administrator’s Guide.