Always use active voice in procedural steps and address your audience directly. Active voice is also important when the reader needs to know who performs the action. Sentences in active voice are usually shorter and clearer.
Preferred
Discouraged
Use the Send All Calls feature to route calls to your voicemail.
You can route calls to your voicemail by using the Send All Calls feature.
Use the System Parameters Features screen to enable the Call Transfer feature.
The Call Transfer feature must be enabled. This is accomplished via the System Parameters Features screen.
Type at least one character in this field.
At least one character must be typed in this field.
