Readers tend to skim the table of contents and headings to find information. They do not read documents cover to cover. Therefore, your headings must be descriptive enough for readers to find the information they are looking for.
While it is important for headings to be descriptive, ensure that they are also concise. An ideal title gives the reader an idea of what the content is about so they can decide if it is relevant to them.
Preferred |
Discouraged |
Considerations for managing users |
Things to consider |
Call center administration |
About administration |