Best practices for cross-references and other external references

Last Updated : Aug 05, 2024 |

Cross-references in headings

Do not use a cross-reference or link in a heading or title.

Internal cross-references

Ensure that cross-references within documents are active hyperlinks, not static text. Use a phrase such as For more information about <xyz>, see to introduce a cross-reference. Never write the names of sections manually because this often results in a poor user experience and it unnecessarily increases maintenance work for you and other writers. Links and relationship tables enable the user to easily navigate to the section.

Preferred

Discouraged

For more information about when to use cross-references, see Cross-reference usage.

For more information on when to use cross-references, see the Cross-reference usage topic.

To prevent errors in our authoring environment, avoid adding links within a topic. For example, do not add a link to a table or to steps within the current topic. You can use the following to introduce upcoming content within the topic, such as a table, image, or list. The content you are introducing should come immediately after your current text to prevent confusion.

Example

The following table provides capacity information:

External links

When referencing a third-party website, include the domain URL. Do not link to specific pages because the website navigation could change.

Preferred

Discouraged

For information about installing Microsoft Office products, see the Microsoft website at http://www.microsoft.com.

For information about installing Microsoft Office articles, see the article https://support.microsoft.com/en-us/office/download-and-install-or-reinstall-microsoft-365-or-office-2021-on-a-pc-or-mac-4414eaaf-0478-48be-9c42-23adc4716658.

References to other documents

When referencing another document, conref the title of the document from the common document titles topic for your program. Ensure that the document title is in the cite tag. Do not refer to specific chapters, sections, or pages in other documents.

Preferred

Discouraged

For more information about supported upgrade scenarios, see Avaya Call Management System Overview and Specification.

For more information, see the Supported upgrade scenarios section in chapter 3 Interoperability in the document Avaya Call Management System Overview and Specification.