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Avaya GIS Customer Documentation Standards

Table of Contents

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  • Introduction
    • Audience
    • Contents
    • About this document
    • Change history
  • Writing conventions
    • Organization of this chapter
    • Abbreviations and acronyms
      • Guidelines for using abbreviations and acronyms
      • Acronyms at the beginning of a sentence
      • Acronyms as verbs
      • Guidelines for using Latin abbreviations
      • Periods with abbreviations
      • Guidelines for spelling out acronyms
      • Acronyms in headings
      • Glossary entries for acronyms
      • Indefinite articles with acronyms
      • Plural form of acronyms
      • Table of acronyms
    • Accessibility
      • Tips for accessible writing
    • Admonishments, notes, and tips
      • General rules for admonishments and notes
      • Important statement
      • General note
      • Tip
      • Caution statement
      • Warning statement
      • Danger statement
      • Security alert
      • ESD warning
    • Ambiguous language
      • Avaya recommends
      • Avoid
      • Consider
      • System
      • Using
      • Want to
      • Other words that convey uncertainty
    • Anthropomorphism
      • Suggestions for rephrasing anthropomorphic content
    • Appropriate language
      • Subjective, emotive, or negative words
      • Words that convey uncertainty
    • Avaya LLC
      • Legal name
      • Possessive form
      • Combining with other words
      • Avaya international regions
    • Capitalization
      • When to use initial capital letters
      • When not to use initial capital letters
    • Concision
      • Unnecessary words
      • Simple sentences
      • Wordy introductions
      • Prepositions and conjunctions
    • Consistency
      • Use words with one meaning
      • Use one part of speech
      • Use technical terms consistently
    • Contractions
      • Problems with contractions
    • Cross-references and links
      • Cross-reference usage
      • Best practices for cross-references and other external references
    • Dates
      • How to format the date
      • Do not use ordinal numbers in dates
    • Gender bias
      • Discouraged alternatives
    • Geographic names
      • Names of American states
      • Names of countries
    • Headings
      • Heading levels and nesting
      • Verb forms
      • Ambiguity
      • Capitalization in headings
      • Content
      • Singular vs. plural forms
      • Punctuation in headings
      • Trademarks in headings
    • Images
      • Introducing images in text
      • Image clarity
      • Alt text for images
      • Screenshots
    • Indexes
      • Indexes in Documentation Center content
      • Content of an index
      • Topics that do not need index entries
      • Repetition of index terms
      • Using words vs. phrases
      • Capitalization
      • Indexing nouns
      • Indexing verbs
      • Including articles
      • Indexing abbreviations and acronyms
      • Common errors in indexing
    • Interface elements, prepositions, and other usage guidelines
      • UI element descriptions
        • Button
        • Check box
        • Drop-down menu or list
        • Field
        • Icon
        • Dialog box or notification
        • Radio button
        • Slider
        • Spin box
        • Switch
        • Tab
        • Title
      • UI element nouns
        • Types of elements
        • Titles
      • UI verbs
        • Click
        • Enter
        • Expand and collapse
        • Select
        • Select and clear for check boxes
      • UI prepositions
      • Terminology examples for desktop and mobile devices
    • Jargon
      • Acceptable jargon
      • Unacceptable jargon
      • Jargon vs. slang
    • Keys
      • Typography for names of keys
      • Function keys
      • Key combinations and sequences
      • Keys on the telephone keypad
    • Lists
      • Using lists
      • Types of lists
        • Ordered lists
        • Unordered lists
        • Items-and-remarks lists
      • Nested lists
      • Length of lists
      • Parallelism in lists
      • Repetition in lists
      • Capitalization in lists
      • Sentences vs. sentence fragments in lists
      • Punctuation in lists
    • Marketing communications
      • Make your content easy to scan
      • Make your content direct
      • Make your content clear
      • Make your content concise
      • Make your content consistent
    • Modifiers
      • Adjectives and adjectival phrases
        • Do not use stacked adjectives
        • Do not use unnecessary adjectives
        • Do not use ambiguous adjectives
        • Repeat adjectives to ensure clarity
      • Nouns as adjectives
        • Clarify the invisible plural
        • Do not use the names of operating systems or applications as adjectives
      • Noun compounds
        • Avoid using noun compounds
        • Limit the number of words in a noun compound
        • Do not use -ing words in noun compounds
      • Adverbs
        • Do not use unnecessary adverbs
        • Place adverbs correctly within a sentence
      • Do not omit important words
    • Numbers
      • Numerals vs. words
      • Beginning sentences with numbers
      • U.S. values and metric values
      • Abbreviating the word number
      • Commas with numbers
      • Decimals
      • Fractions
      • Ordinal numbers
      • Percents
      • Plurals of numbers
      • Ranges
      • Ratios
      • Round numbers
    • Paragraphs
      • Length of paragraphs
      • Number of topics in a paragraph
        • Preferred: Ringing vs. zip tone for incoming calls
        • Discouraged: Ringing vs. zip tone for incoming calls
    • Person
      • First person
      • Second person
      • Third person
    • Plurals
      • Preferred forms
      • Optional plurals
      • Plurals of numbers
      • Plurals of single letters
      • Plurals of abbreviations
    • Possessive forms
      • Possessive forms of product or feature names
    • Prefixes
      • Use prefixes to reduce word count
    • Procedures
      • Context
      • Prerequisites
      • Content of steps
      • Procedure length and structure
      • Mood and tense
      • Options or a choice of action in a step
      • Optional steps
      • Substeps
        • Where substeps are useful
        • When substeps are not useful
      • Punctuation in procedures
    • Pronouns
      • Personal pronouns
      • Use the relative pronoun that
      • Usage of it is, there is, or this is
    • Punctuation
      • Ampersand
      • Apostrophes
      • Brackets
      • Colons
        • Colons in document titles
        • Colons with field names
        • Colons in text
      • Commas
        • Commas in lists
        • Commas after an introductory word or phrase
        • Commas in a complex sentence
        • Commas between independent clauses
        • Commas between adjectives
        • Commas with closing quotation marks
      • Dashes
        • Types of dashes
        • Using an em dash
        • Exception to using an em dash
        • Using an en dash
      • Ellipsis dots
      • Hyphens
        • Hyphens with adverbs that end in ly
        • Hyphen usage comparison for predicate adjectives and compound modifiers
        • Hyphen usage examples for compound modifiers
        • Hyphens with suspended compound modifiers
        • Hyphens with compound terms
        • Hyphens with prefixes
        • Hyphens with telephone numbers
      • Parentheses
        • Parentheses with abbreviations
        • Parentheses with special characters
        • Parentheses with optional plurals
        • Parentheses with equivalent measurements
        • Parentheses with international telephone numbers
      • Periods
        • Periods at the end of sentences
        • Periods with closing quotation marks
        • Periods with abbreviations
      • Quotation marks
        • Quotation marks around system messages
        • Closing quotation marks next to other punctuation marks
      • Semicolons
      • Slashes
        • Slashes in titles
        • Joining words with slashes
        • Forming optional plurals with slashes
        • Indicating a choice with slashes
        • Using slashes with fractions
        • Using slashes with file names and paths
        • Using slashes with URLs
    • Sentences
      • Delete unnecessary or redundant words
      • Use active voice
      • Use simple tense
      • Use a list
      • Use only one idea or one event in a sentence
      • Eliminate multiple prepositions
      • Eliminate multiple clauses in a sentence
    • Special characters and symbols
      • Mathematical symbols
      • Names of special characters
    • Tables
      • Column headings
      • Table cells
        • Capitalization
        • Cells without data
        • Decimals
        • Mixing sentences and sentence fragments
        • Units of measure
      • Footnotes to tables
      • Introducing tables in text
      • Decision tables
    • Telephone numbers
      • Using telephone numbers in examples
      • Formatting telephone numbers in text
      • Formatting telephone numbers in examples
    • Tense
      • Simple present tense
      • Simple past tense
      • Simple future tense
    • Time and time zones
      • Use of numerals with units of time
      • Do not abbreviate units of time
      • Format for clock time
      • Format for time zone names
    • Trademarks
      • Using trademark symbols with Avaya products
    • Units of measure
      • Abbreviating units of measure
      • Forming plurals of abbreviated units of measure
      • Spacing between numerals and units of measure
      • Using periods with abbreviated units of measure
      • Table of abbreviations of units of measure
    • Verbals
      • Gerunds
      • Participles
      • Problems with gerunds and participles
      • Gerunds in titles
    • Verbs
      • Using verbs that end in -ize
      • Transitive and intransitive verbs
      • Using nouns as verbs
      • Changing verbs into nouns
    • Voice
      • Function of active voice vs. passive voice
      • Passive voice
      • Active voice
  • Word choice
    • above, below
    • access
    • adapter, adaptor
    • affect vs. effect
    • after vs. once
    • allow
    • allowlist, whitelist
    • alphabetical
    • among vs. between
    • appears
    • area vs. section in a GUI
    • assume
    • back up vs. backup
    • because vs. since
    • behave
    • blocklist, blacklist
    • can vs. may
    • check mark, checkmark
    • click vs. select
    • close
    • cloud
    • corrupted
    • deaf
    • deskphone
    • desktop
    • dialog box
    • dialpad
    • different from, different than
    • double-click
    • downtime
    • drag and drop
    • drill down
    • earlier, later
    • email
    • enable
    • end
    • end user
    • ensure vs. insure vs. assure
    • enter
    • example
    • exit
    • gray
    • grayed out
    • hang
    • health
    • hit
    • hostname vs. domain name
    • icon vs. symbol
    • if vs. whether
    • in to vs. into
    • input
    • interface
    • keystore
    • know
    • launch
    • less vs. fewer vs. under
    • let
    • link, link together
    • list
    • login
    • log in, log out
    • log on
    • may vs. might
    • menu
    • more than vs. over
    • mouse
    • must
    • need vs. want
    • notification
    • numeric vs. numerical
    • of vs. for
    • on to vs. onto
    • output
    • page
    • pane
    • PC
    • percentage vs. percent
    • permit
    • phone
    • please
    • P.O. Box
    • prompt
    • recognize
    • resolution
    • right-hand, left-hand
    • ringtone
    • run
    • sanity
    • screen
    • set up vs. setup
    • should vs. must
    • simply
    • solutions, products
    • tab
    • taskbar
    • telephone
    • that vs. which
    • then
    • three-dimensional, two-dimensional
    • timeout, time-out, time out
    • to, in order to
    • truststore
    • turn on or off, shut down, restart
    • type
    • update vs. upgrade
    • upon
    • username
    • utilize vs. use
    • versus or vs.
    • voicemail
    • web
    • want
    • when vs. while
    • widget
    • wildcard
    • window
    • wish
  • Screenshot usage
    • Considerations
    • Best practices for using screenshots
    • Alt text guidelines
    • Best practices for writing alt text
      • Provide a logical overall orientation
      • Provide physical reference points
      • Provide tactile and spatial characteristics
    • Image formats
  • Writing for international audiences
    • Style standards
      • Words and phrases to avoid
      • Attributive noun strings
      • Consistent word usage
      • Product names and UI references
      • Metaphors
    • Content standards
      • Allow for text expansion
      • Use generic references and examples
      • Avoid alphabetic organization
      • Be culturally neutral
      • Include metric measurements
      • Include international contact information
      • Include the country code for domestic telephone numbers
    • Keywords and indexes
    • Writer guidelines for machine translation
    • Localization guidelines for DITA
  • Related resources
  • Glossary
    • Coordinating conjunction
    • Dependent clause
    • Independent clause
    • Subordinating conjunction
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Avaya GIS Customer Documentation Standards
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Last Updated : Jul 23, 2013 |
Avaya Documentation Standards
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