Configuring Application Enablement Services Collector

Last Updated : Oct 28, 2022 |
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If extended hostname validation is enabled, ensure that the Application Enablement Services collector’s identity certificate CN/SAN (DNSname) field matches the FQDN/IP of the Application Enablement Services. If you change the enabled or disabled behavior on Presence Services specifically for Application Enablement Services, you must restart the service in order for the changes to take effect. Failing the hostname validation will impact Presence Services ability to connect with Application Enablement Services and you will receive phone-related presence events (for non-presence capable phones). For more information, see Extended hostname validation.
  1. On the System Manager web console, navigate to ElementsAvaya Breeze®Configuration.
  2. Click Attributes.
  3. On the Service Clusters tab, in the Cluster field, click the Presence Services cluster.
  4. In the Service field, click the Presence Services service.
  5. On the Attributes Configuration page, navigate to the AES Collector group.
  6. In Effective Value, do the following:
    1. In the AES Collector Enabled field, click True.
      ADDITIONAL INFORMATION:
      The default value is False.
    2. In the Default On-Hook State field, click Available or Offline to set the on-hook state of devices that are not supporting registration events.
      ADDITIONAL INFORMATION:
      The default value is Available.
    3. In the AES Server Username field, type the user name that the Application Enablement Services collector must use when connecting to the Application Enablement Services server.
    4. In the AES Server Password field, type the password that the Application Enablement Services collector must use when connecting to the Application Enablement Services server.
      ADDITIONAL INFORMATION:
      Note:
      Ensure that the CTI user account password does not contain a semi-colon in it. If the password contains a semi-colon, the authentication fails on the Application Enablement Services.
    5. In the Publish DND Status field, click True to enable the Application Enablement Services collector to publish Do Not Disturb (DND) status.
      ADDITIONAL INFORMATION:
      The default value is False.
    6. In the Away Timer (mins) field, type the time, in minutes, to change the state to away after a call is disconnected.
      ADDITIONAL INFORMATION:
      The default value is 0.
    7. In the Out-of-Office timer (mins) field, type the time, in minutes, to change the state to out-of-office after a call is disconnected.
      ADDITIONAL INFORMATION:
      The default value is 0.
  7. To override the default value, select the Override Default check box.
  8. Click Commit.
    ADDITIONAL INFORMATION:
    If you change any of the following attributes, you must restart the Application Enablement Services Collector:
    • Application Enablement Services Server Username
    • Application Enablement Services Server Password
    • Publish DND Status
    • Away Timer (mins)
    • Out-of-Office timer (mins)
    To restart Application Enablement Services Collector, restart Presence Services. For more information, see Restarting Presence Services.
  9. Install the root CA certificate.
    ADDITIONAL INFORMATION:
    If the certificate on Application Enablement Services was signed by a certificate authority, install the root CA certificate from the authority. Else, install the Application Enablement Services self-signed certificate generated during the Application Enablement Services installation.
Related links
Application Enablement Services Collector
Extended hostname validation
Restarting Presence Services