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Avaya Aura Presence Services Snap-in Reference
Licensing
Presence Services snap-in does not require a license to work, except for the following enhanced feature:
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Publish status to Microsoft RTC
If the Presence Services Enhanced snap-in is not installed, the enhanced features are disabled.
To enable the enhanced features, you must install Presence Services Enhanced snap-in and license file. For more information about installing Presence Services snap-in service and Presence Services Enhanced snap-in service, see “Loading the Presence Services snap-in” and “Installing a Presence Services snap-in” sections. For license file installation, you must activate and download the Presence Services Enhanced license file from Avaya PLDS and install the license file on System Manager WebLM.
Avaya enforces the service major version matching between the Presence Services snap-in and Presence Services Enhanced snap-in services. For example, the following Presence Services release 8 snap-in installation is supported.
A single license file supports the current version of the snap-in. For every major release of the snap-in, a new license file is required. For this reason, different versions of the snap-in might be in different license modes.
Avaya provides a 30–day grace period from the time a license error is first detected. When the error is detected, the snap-in enters license error mode and a major alarm is raised, but the enhanced feature remains fully functional. This provides enough time to fix the error before the snap-in stops working. You can view the license mode of the snap-in on the Avaya Breeze® platform Service Management page.
The license modes are:
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Normal — No license error is detected. Indicated by a Green check mark on the Service Management page.
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Error — There is a license error, but the enhanced feature continues to operate normally. Indicated by a yellow caution icon on the Service Management page. The Service Management page also shows the date when the 30-day grace period expires. Avaya Breeze® platform raises a major alarm when the snap-in enters license error mode.
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Restricted — There is a license error, and the 30–day grace period has expired. Indicated by a Red cross mark on the Service Management page. The Presence Services Enhanced snap-in automatically uninstalls and the enhanced features stop operating. Avaya Breeze® platform raises a critical alarm when the snap-in enters license restricted mode. To correct this problem, you might need to get a license file if you don’t have one, or update to a license file for the matched major release.