The push notification mechanism enables clients to receive incoming call alerts and other notifications from the Apple Push Notification service (APNs). The push notification service sends notifications automatically. Therefore, an application can receive notifications even when it is suspended or in Sleep mode.

Presence Services interacts with the APNs through a push notification provider. You must register your Presence Services system with the push notification provider before activating push notifications. The default provider is the Avaya Push Notification provider, which must be used to support push notifications for Avaya Workplace Client for iOS and Avaya Workplace Client for Android. If you want to use push notifications for third-party Avaya Breeze Client SDK-based iOS, Android, or both applications, you must use a third-party push notification provider.

For the Avaya Push Notification Provider, you must create and configure an Avaya Cloud account. This account is used to store the data required to authorize your Presence Services system. This account requirement does not apply if you are working with a third-party provider.