Enabling conversations for an Avaya Workplace Client

Last Updated : Oct 09, 2020 |
Prolog information
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Presence Services uses the Conversations Enabled attribute to support conversations on Avaya Workplace Client.
Avaya Workplace Client does not support the Block IMs for users in Do-Not-Disturb (DND) state feature. Avaya recommends that you set the Block IMs for users in Do-Not-Disturb (DND) state attribute to False if the Conversations Enabled attribute is set to True to enable conversations for Avaya Workplace Client.
For more information, see IM Blocking in Do Not Disturb state.
If you set the Conversations Enabled attribute to True, Avaya recommends that you set the Offline IM Storage Enabled attribute to False. By default, Presence Services provides offline IM storage support for Avaya Workplace Client.
For more information, see Configuring offline IM storage.
  1. On the System Manager web console, navigate to ElementsAvaya Breeze®Configuration.
  2. Click Attributes.
  3. On the Service Clusters tab, in the Cluster field, click the Presence Services cluster.
  4. In the Service field, click the Presence Services service for which you want to enable conversations.
  5. On the Attributes Configuration page, navigate to the Messaging (REST) group.
  6. In the Conversations Enabled field, in Effective Value, click Enabled to retain instant messages as conversations.
    ADDITIONAL INFORMATION:
    The default is Disabled.
    ADDITIONAL INFORMATION:
    Note:
    You must enable conversations for Avaya Workplace Client.
  7. To override the default value, select the Override Default check box.
  8. Click Commit.
Related links
Conversation and multimedia attachment file configuration
Configuring offline IM storage
IM Blocking in Do Not Disturb state