The organization needs access to Avaya OneCloud CPaaS phone numbers.
ADDITIONAL INFORMATION:
Avaya OneCloud CPaaS phone numbers can be bought from Avaya OneCloud CPaaS using the administrator dashboard. These numbers are assigned to Aura users to enable them to use Avaya OneCloud CPaaS services.
The organization must select the communication options with Avaya OneCloud CPaaS:
Using Avaya OneCloud CPaaS events: If Spaces federation is configured in this mode, Avaya OneCloud CPaaS will send any incoming SMS as HTTP events to Presence Services.
This mode requires that the Avaya Breeze® platform cluster running Presence Services to be reachable from Avaya OneCloud CPaaS. The organization needs to ensure that HTTPS port 443 is not blocked by any firewall.
Using Presence Services SMS polling service: If Spaces federation is configured in this mode, Presence Services polls Avaya OneCloud CPaaS periodically to fetch any incoming SMS. Hence, it is not required that Avaya OneCloud CPaaS send SMS events as they arrive. Use this mode of operation if the Avaya Breeze® platform cluster is not reachable from outside the enterprise.
ADDITIONAL INFORMATION:
This setting is required for receiving any incoming SMS from external users to the enterprise.
