Use this procedure to configure the SMTP archiving service.
Important:
If you disable the SMTP Archiving Service, all undelivered archived conversation snippets and archived data from the local database will be deleted. To check if there are any undelivered archived data, run the pressStatus archiver CLI command to view the data in the local database.
Before you begin
Some SMTP Servers, including Global Relay, use the STARTTLS procedure for mail upload. To allow the SMTP archiving service to run the STARTTLS procedure, the trusted certificate must be uploaded from https://Global Relay Archive into the Avaya Breeze® platform server certificates list. Contact Global Relay to obtain the SMTP Mail Server certificate in the PEM format and then install the certificate as described in Importing the Global Relay SMTP server certificate into the Avaya Breeze platform server.
On the System Manager web interface, navigate to ElementsAvaya Breeze®Configuration.
Click Attributes.
On the Service Clusters tab, in the Cluster field, select the Presence Services cluster.
In the Service field, select the Presence Services service.
On the Attributes Configuration page, navigate to the SMTP Archiving Service group.
Navigate to the Effective Value column.
In the SMTP Archiving field, select Enable to enable the SMTP Archiving Service.
ADDITIONAL INFORMATION:
By default, the service is disabled.
In the SMTP Host field, enter the IP address or FQDN of the SMTP server that provides the archiving service.
ADDITIONAL INFORMATION:
You can also specify an SMTP server port using the following format: <SMTP server FQDN or IP>:<port number>. For example: smtp.host.fqdn.com:25. The default SMTP server port is 587. The supported ports are 587 and 25. If you do not specify the port or if you enter an unsupported port number, then the default port is used to communicate with the SMTP server.
Note:
If you are using Global Relay Archive, the SMTP Host is provided by Global Relay.
In the SMTP Service Username and SMTP Authentication Password fields, enter the valid user name and password that are provided by Global Relay Archiving Services.
In the Archiving Message Type field, enter the message type that is provided by Global Relay Archiving Services.
In the SMTP RCPT TO Header field, enter the RCPT TO address provided by Global Relay Archiving Services.
In the Archiving Schedule field, set the required time and period for archiving.
ADDITIONAL INFORMATION:
The default value is Every 3 hours: Runs at 00:00 03:00 to 21:00. This means that the scheduled archiving process runs every three hours, so there are eight uploads per day. The archiving process runs at 00:00 a.m., 03:00 a.m., 06:00 a.m. and so on.
In the SMTP Upload Failures Threshold field, enter the number of days of consecutive upload failures before the SMTP Archiving service is suspended.
ADDITIONAL INFORMATION:
The range is 1 to 7 days. The default value is 3 days. If the default value is used, the SMTP Archiving Service is disabled after 72 hours from the first upload failure.
