Configuring mobile application settings

Last Updated : Dec 07, 2021 |
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Use this procedure to configure push notifications for an iOS, Android, or both applications.
For third-party iOS or Android applications, you must provide information about the application and select the required third-party push notification provider.
Presence Services already contains configuration data for Avaya Workplace Client for iOS and Avaya Workplace Client for Android. You only need to select the amount of information notification messages will contain and to test that Avaya Workplace Client for iOS or Avaya Workplace Client for Android can receive notifications from the Avaya Push Notification provider. You cannot remove Avaya Workplace Client for iOS or Avaya Workplace Client for Android configuration data from the system.
Important:
You must use the Avaya Push Notification provider for Avaya applications, such as Avaya Workplace Client for iOS and Avaya Workplace Client for Android.
Before you begin
Configure a push notification provider on Presence Services. For more information, see Configuring the Avaya Push Notification provider on Presence Services and Configuring a third-party push notification provider on Presence Services.
  1. On the Presence Services web interface, navigate to Push NotificationApplications.
  2. Do one of the following:
    • To create a new mobile application configuration, click Add.
    • To edit existing configuration settings, from Application Name, select the required application and click Edit.
  3. In Application Name, provide an appropriate application name.
  4. In Application Id, provide the iOS or Android application bundle identification string.
    ADDITIONAL INFORMATION:
    Each application must have a unique identification string.
  5. In Push Notification Provider, select the required push notification provider.
  6. In Message Content Restriction, select one of the following options to specify the amount of information that is provided when an iOS, Android, or both application receives a push notification:
    • Highly Restricted: The application indicates that you have a new message. No other message detail is displayed.
    • Restricted: The application displays the message subject, sender, and, if the message contains an attachment, the attachment type. It will not display the message text.
    • Unrestricted: The application displays the message text and information about the subject, sender, and, if the message contains an attachment, the attachment type. This is the recommended option.
  7. In Service Type, select the required push notification service type.
  8. To verify that the Presence Services can send notifications to the mobile application, click Test.
    STEP RESULT:
  9. Do one of the following:
    • If the verification completed successfully, click Save.
    • If the verification failed, fix the issue as described in iOS, Android, or both application cannot connect to a push notification provider in Troubleshooting Avaya Multimedia Messaging and then re-run the connection test.
      If the problem persists, contact Avaya support personnel.
Related links
Disabling push notifications