Setting up Engagement Designer with Presence Services

Last Updated : Nov 16, 2018 |
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Use this procedure to set up Engagement Designer 3.3 with Presence Services.
Before you begin
Ensure that you have the following:
  1. System Manager with a core platform cluster and a general purpose cluster.
  2. Core platform cluster running Presence Services.
  3. General purpose cluster running Engagement Designer 3.3 and Presence Services Connector.
  1. Configure the Presence Services connector to point to the Presence Services installation. You must use the Avaya Breeze® platform Management Module IP address, and not the Avaya Breeze® platform Security Module IP address.
  2. Add Presence Services tasks to the Engagement Designer by doing the following:
    1. On the System Manager web console, navigate to ElementsAvaya Breeze®, and then click Cluster Administration. Ensure that you have logged into System Manager by using the FQDN, and not by using the IP address.
    2. In the Service URL column of the General Purpose cluster profile, click Designer Console URL. The Engagement Designer admin console is launched.
    3. Click Bundles on the Engagement Designer admin console.
    4. On the Bundles page, click Upload to upload the Presence Services Tasks svar file.
    5. Click Deploy.
  3. To design a work flow, click the Engagement Designer link.
    ADDITIONAL INFORMATION:
    In the Designer page, you must see the icons as shown in the image.
  4. Drag and drop Presence Services Tasks into the designer.
  5. Click Save and click Start to run the configuration.
  6. You must connect each component. Do the following:
    1. Hover over the Start component. When you hover over, you will see the Arrow icon.
    2. Click the Arrow icon and move your mouse over to connect to the “New Presence” task.
    3. Move your mouse to connect the Presence task to the End task.
    ADDITIONAL INFORMATION:
    The configuration must appear as shown in the following image:
  7. Click on the Set Presence task. The properties pane appears.
  8. Enter the values, and then click Apply .
  9. Click Close.
  10. To run the Presence task, click the debug tool that is available on the top of the page.
    ADDITIONAL INFORMATION:
    You will be guided through a set of steps.