Presence aggregation service that collects the presence information from Avaya and third-party sources and distributes the presence information to the Avaya tools.
Aggregation of presence information from a variety of Avaya endpoints, including Avaya Workplace Client clients.
Presence model that uses rules in an algorithm to arrive at an aggregated presence for a user.
Protocols such as SIP and XMPP. These protocols enable Presence Services to aggregate and federate presence with major IM and messaging solutions and a number of user-productivity tools.
Architectural design that improves network traffic management. To reduce traffic on the network, Presence Services uses server-to-server updates to collect and publish presence information.
Supports robustness. 9600 Series IP Deskphones Release 6.5 and 7.0, Avaya one-X® Communicator Release 6.2, Avaya Workplace Client for Windows, and Avaya Workplace Client for iPad support this Presence Services feature.
Up to 2048 characters for Extensible Messaging and Presence Protocol (XMPP) IM.
Presence Services supports the following IM services. IM services allow users to exchange messages in various formats like text, image, voice, and video.
Point-to-point IM between users.
IM conversation status indication. For example, if the other user is typing a response, chat window displays an indication that the other user is typing a message.
Multi-user chat.
IM to federated users like XMPP and Microsoft RTC (Skype for Business).
A user to log into multiple devices simultaneously. A user can log into multiple devices using the Multi-Device Access (MDA) feature. This is similar to placing all endpoints of the parties in a chat room.
Storing of messages when user is offline.
Sharing of multimedia message attachments.
Message archiving to keep a record of conversations for future reference.
Suspending of message and notifications delivery during the Do Not Disturb (DND) state.
Multi-tenant communication control.
Clustered deployment.
Multi-cluster deployments and auto-federation between clusters.
