Restarting Presence Services

Last Updated : Jun 10, 2019 |
Prolog information
Metadata
Keywords:
  1. On the System Manager web console, navigate to ElementsAvaya Breeze®Service Management.
  2. Click Services.
  3. Locate the Presence Services SVAR, and click the PresenceServices link.
    STEP RESULT:
    The system displays the PresenceServices: Avaya Breeze® Instance Status page.
  4. In the Service Install Status column, verify the clusters on which the service is installed.
  5. Click Service ManagementServices, and then select the check box corresponding to the PresenceServices service.
  6. Click Stop.
    STEP RESULT:
    The system displays a confirmation window listing all clusters on which the service is stopped.
  7. Select the clusters that you want to stop, and click Stop.
    STEP RESULT:
    On the Service Management page, in the State column, the service state will change to Stopping.
  8. Click the Refresh Table icon to refresh the screen.
    STEP RESULT:
    Eventually, the State column will display Stopped, indicating that the service has stopped.
    If you click the PresenceServices link, the PresenceServices: Avaya Breeze® Instance Status window will open showing the state as Stopped in the Service Install Status column.
  9. Click Service ManagementServices, and then select the check box corresponding to the PresenceServices service.
  10. Click Start.
    STEP RESULT:
    Note:
    Before starting Presence Services, ensure that Service Install state is Stopped, as described in Step 8.
    The system displays a confirmation window listing all clusters on which the service is installed.
  11. Select the clusters that you want to start, and click Start.
    STEP RESULT:
    On the Service Management page, in the State column, the service state will change to Starting.
  12. Click the Refresh Table icon to refresh the screen.
    STEP RESULT:
    Eventually, the State column will display Installed, indicating that the service has started.
    If you click the PresenceServices link, the PresenceServices: Avaya Breeze® Instance Status window will open showing the state as Installed in the Service Install Status column.
    Note:
    When the Presence Services snap-in is restarted or a cluster High Availability event occurs, the system might take up to an hour for some connected endpoints to receive presence updates. You can reestablish the existing subscriptions. For over-engineered or lightly-loaded Presence deployments, you can shorten this recovery time by shortening the subscription time.
    For more information, see Modifying the SIP subscription or publication expiry time.
  13. After 2-10 minutes, verify that Presence Services is ready to support Presence and IM.
    ADDITIONAL INFORMATION:
    For more information, see Verifying that Presence Services snap-in is ready to support Presence and IM.
Related links
Modifying the SIP subscription or publication expiry time
Verifying that Presence Services snap-in is ready to support Presence and IM