Configurations
Avaya Oceana® provides the following WebRTC Connect configurations. Based on your requirements, you can choose from the following configurations and complete all tasks:
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Avaya Oceana® with WebRTC Connect agents.
With this configuration, WebRTC Connect agents can answer PSTN voice calls.
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Avaya Oceana® with web and mobile voice calls.
With this configuration, phone-enabled agents can answer web and mobile voice calls that customers make through web and mobile devices on the public internet.
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Avaya Oceana® with web and mobile voice calls and WebRTC Connect agents.
With this configuration, WebRTC Connect and phone-enabled agents can answer PSTN, web, and mobile voice calls.
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Avaya Oceana® with web and mobile video calls and WebRTC Connect agents.
With this configuration, WebRTC Connect agents can answer web and mobile video calls.
Important:
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Before doing any of these configurations, you must deploy the Elite voice solution.
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WebRTC Connect agents do not support the Auto answer feature. Therefore, do not configure WebRTC Connect agents to use this feature.
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Avaya Oceana® supports web and mobile video calls only if you have Avaya Aura® 7.1.3 or later.
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Hot Desking configuration does not apply to WebRTC Connect agents.
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Web calls made using the Microsoft Edge browser do not support STUN, TURN-TCP, or TURN-TLS.
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Web calls made using the Microsoft Edge browser support UDP TURN.
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WebRTC Connect only supports secure deployment options.
