Setting Avaya Oceana®-specific parameters

Last Updated : Jun 24, 2019 |
Use this procedure to set the parameters that are specific to Avaya Oceana®.
  1. Log on to the Avaya Callback Assist Administration interface.
  2. In the navigation pane, click Oceana Configuration.
    STEP RESULT:
    The interface displays the Oceana Configuration page.
  3. For each of the following parameters, click the corresponding Edit icon, set the appropriate value, and click Ok:
    ADDITIONAL INFORMATION:
    Parameter
    Example value
    Default Oceana Ingress VDN
    The Ingress VDN that you configured while configuring wait treatments for Voice contacts.
    Extended Context Lease Time (in minutes)
    5
    Oceana Context Store Touch Point Label
    Voice__CallbackAttempted
    Oceana Core Data Service REST API Connection Timeout (in milliseconds)
    4000
    Oceana Core Data Service REST API IP Address/Hostname
    The IP address or FQDN of the cluster that hosts the OceanaCoreDataService snap-in.
    Oceana Core Data Service REST API Port Number
    443
    Work Assignment REST API Connection Timeout (in milliseconds)
    4000
    Work Assignment REST API IP Address/Hostname
    The IP address or FQDN of the cluster that hosts the Work Assignment snap-in.
    Work Assignment REST API Port Number
    443