Omnichannel Database HA configuration checklist

Last Updated : Aug 04, 2023 |
Use the following checklist to configure Omnichannel Database HA:
No.
Task
Description
1
Retrieve the certificate files.
See Retrieve certificate files.
2
Export the Certificate Authority file
See Exporting the Certificate Authority file.
2
Install the Arbiter service on the Avaya Control Manager application server.
See Installing the Arbiter service.
3
Configure Cache Mirroring on the active Omnichannel Database server.
See Configuring Cache Mirroring on the active Omnichannel Database server.
4
Configure Cache Mirroring on the standby Omnichannel Database server.
See Configuring Cache Mirroring on the standby Omnichannel Database server.
5
Configure the Omnichannel Database Address attribute with the Virtual IP address of Omnichannel Database for the OCP services.
See Setting the Omnichannel Database Address attribute for HA.
6
Configure the Omni Channel Database Server field with the Virtual IP address of Omnichannel Database in Avaya Control Manager.
See Configuring the Omnichannel Database address in Avaya Control Manager.
7
Secure the Cache Mirror on the Omnichannel Database servers using TLS.
See Securing the Cache Mirror on the Omnichannel Database servers.