Configuring Java clients to use TLS

Last Updated : Feb 17, 2020 |
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  1. In the following services, set the Secure Connections to Omnichannel Database attribute to true to enable a secure connection:
    ADDITIONAL INFORMATION:
    • AgentControllerService
    • AutomationController
    • CustomerControllerService
    • EmailService
    • MessagingService
    • OCPDataServices
    • ORCRestService
    • OceanaDataViewer
    Important:
    • For any of these services, if you do not see the Secure Connections to Omnichannel Database attribute in System Manager, then it specifies that the service does not currently support a secure connection to Omnichannel Database.
    • The JDBC connection to Omnichannel Database remains unaffected even if Avaya Oceana® Cluster 3 is configured to only support secure connections.
    • Irrespective of the TLS version set on Avaya Oceana® Cluster 3, all services use TLS 1.2 to access Omnichannel Database.
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