Creating a Transfer Target service for Social Media

Last Updated : Apr 28, 2017 |
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Use this procedure to create a Transfer Target service for Social Media through Avaya Control Manager.
Before you begin
Ensure that Avaya Oceana® Cluster 1 is in the running and accepting state.
  1. On the Avaya Control Manager webpage, click Avaya Oceana™Work Assignment.
  2. Select the Services tab.
  3. On the Services tab, click Add.
  4. To add a Transfer Target service, perform the following steps:
    1. In the Service Name field, enter the name of the service.
    2. Select the Available for Transfer check box.
      STEP RESULT:
      The system automatically selects the Agent Display check box.
    3. Move the required attributes from the Available Attributes list to the Included Attributes list.
    4. In the Transfer Routepoints section, in the Social field, select the Route Point that you created for Social Media.
    5. Click Save.