Creating announcements on Communication Manager

Last Updated : Oct 03, 2018 |
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Before you begin
In Avaya Aura® Media Server, create a content namespace for Communication Manager and then add the sample media files available for Voice Self Service to the namespace:
Announcement
Media file name
Welcome
WelcomeCustomer.wav
Service
Service.wav
Language
Language.wav
Directing
Directing.wav
Wait music
Wait.wav
These media files are available to download from the Avaya DevConnect portal at http://www.avaya.com/devconnect. For information about downloading Avaya Oceana® resources from Avaya DevConnect, refer to the Avaya Oceana® Release Notes.
Note:
If you use a Media Gateway, you can use the standard procedure to upload the media files.
  1. Using SSH client, connect to the Communication Manager System Access Terminal (SAT) interface.
  2. Perform the following steps to create the Welcome announcement:
    1. Run add announcement <Welcome_Annc_Extn_Number>.
    2. In the Annc Name field, enter the name of the Welcome announcement file that you loaded on Avaya Aura® Media Server.
    3. In the Annc Type field, type integrated.
    4. Press Enter.
    5. In the Source field, enter the appropriate value for the Avaya Aura® Media Server where you loaded the Welcome announcement file.
      ADDITIONAL INFORMATION:
      For example, M1.
    6. In the COR and TN fields, enter appropriate values based on your environment.
    7. Save the settings.
  3. Perform the following steps to create the Service announcement:
    1. Run add announcement <Service_Annc_Extn_Number>.
    2. In the Annc Name field, enter the name of the Service announcement file that you loaded on Avaya Aura® Media Server.
    3. In the Annc Type field, type integrated.
    4. Press Enter.
    5. In the Source field, enter the appropriate value for the Avaya Aura® Media Server where you loaded the Service announcement file.
      ADDITIONAL INFORMATION:
      For example, M1.
    6. In the COR and TN fields, enter appropriate values based on your environment.
    7. Save the settings.
  4. Perform the following steps to create the Language announcement:
    1. Run add announcement <Language_Annc_Extn_Number>.
    2. In the Annc Name field, enter the name of the Language announcement file that you loaded on Avaya Aura® Media Server.
    3. In the Annc Type field, type integrated.
    4. Press Enter.
    5. In the Source field, enter the appropriate value for the Avaya Aura® Media Server where you loaded the Language announcement file.
      ADDITIONAL INFORMATION:
      For example, M1.
    6. In the COR and TN fields, enter appropriate values based on your environment.
    7. Save the settings.
  5. Perform the following steps to create the Directing announcement:
    1. Run add announcement <Directing_Annc_Extn_Number>.
    2. In the Annc Name field, enter the name of the Directing announcement file that you loaded on Avaya Aura® Media Server.
    3. In the Annc Type field, type integrated.
    4. Press Enter.
    5. In the Source field, enter the appropriate value for the Avaya Aura® Media Server where you loaded the Directing announcement file.
      ADDITIONAL INFORMATION:
      For example, M1.
    6. In the COR and TN fields, enter appropriate values based on your environment.
    7. Save the settings.
  6. Perform the following steps to create the Music announcement:
    1. Run add announcement <Music_Annc_Extn_Number>.
    2. In the Annc Name field, enter the name of the Music announcement file that you loaded on Avaya Aura® Media Server.
    3. In the Annc Type field, type integ-mus.
    4. Press Enter.
    5. In the Source field, enter the appropriate value for the Avaya Aura® Media Server where you loaded the Music announcement file.
      ADDITIONAL INFORMATION:
      For example, M1.
    6. In the COR and TN fields, enter appropriate values based on your environment.
    7. Save the settings.