Omnichannel Administration Utility access configuration

Last Updated : Jan 31, 2022 |
Use the following checklist to configure access to Omnichannel Administration Utility so that you can open it by clicking the Launch OC Database Administration Client option in Avaya Control Manager.
Important:
This procedure is mandatory because it is the only supported method to open Omnichannel Administration Utility.
No.
Tasks
Description
1
For secure communication between Avaya Control Manager and Omnichannel Windows server
See Configuring access to Omnichannel Administration Utility.
2
Generate a certificate pfx file
See Generating a certificate pfx file.
3
Import the certificate pfx file
See Importing certificate pfx file to Omnichannel Database server.
4
Export the Certificate Authority file
See Exporting the Certificate Authority file.
5
Import the Certificate Authority as Trusted Root Certificate
See Importing the Certificate Authority as a Trusted Root Certificate Authority through the mmc application.
6
For non-secure communication between Avaya Control Manager and Omnichannel Windows server
See Performing non-secure communication between Avaya Control Manager and Omnichannel Windows server.