To support Omnichannel Provider (OCP) HA, you must deploy Omnichannel Avaya Breeze® platform components on a cluster with two Avaya Breeze® platform nodes. OCP operates with a single node only if an outage occurs in one of the nodes.
Omnichannel Avaya Breeze® platform components support service continuity. Therefore:
The system automatically recovers from any single failure.
When an outage occurs, an agent cannot process work for maximum 90 seconds.
On recovery, the agent can continue to process incoming interactions.
Preservation of existing work depends on the type of the failure.
If an agent loses control of an existing interaction, the agent can clear the existing interaction and process the next interaction.
