Hardware and software specifications

Last Updated : Jun 23, 2025 |
Prolog information
Metadata
Keywords:
Avaya Oceana® is a suite of software applications comprising of a set of Avaya Breeze® platform Snap-Ins and additional installation software. Avaya Oceana® is deployed on virtualized platforms utilizing VMware ESXi. This deployment in turn is deployed on actual physical hosts. Each Avaya Breeze® platform server instance on the host virtual machine must be allocated the reserved memory and vCPU configuration.

Supported virtualized environments

The customer and the external integrator must supply all virtualization software and hardware to host the virtualized deployment. Avaya recommends that the Avaya Breeze® platform installation, which is part of a single cluster, must be hosted on different VMware ESXi hosts. This guarantees service availability and ensures high availability of the solution even if one of the VMware ESXi hosts is unavailable.
All solution applications that are part of the Avaya Oceana® suite require the following virtualized environments:
VMware ESXi
Avaya Oceana®
Avaya Control Manager
Avaya Analytics™
VMware ESXi 7.0
Yes
Yes
Yes
VMware ESXi 8.0
Yes
Yes
Yes
Citrix/Xenapp 7.6
Yes
Yes
Yes

Supported operating systems

All operating systems that Avaya Oceana® requires must be provided by the end customer where it is not explicitly provided by Avaya.
Operating system
Avaya Oceana®
Red Hat Enterprise Linux 8.8
Avaya Breeze® platform
Red Hat Enterprise Linux 8.x
Avaya Analytics™
Microsoft Windows 10 and Windows 11 (x32 and x64)
Avaya Workspaces
Apple Mac OS 10.11+
Avaya Workspaces
Microsoft Windows Server 2012, 2016, and 2019 (Standard and Enterprise) with SQL Server 2012, 2014, and 2016 (Standard and Enterprise).
Avaya Control Manager
Microsoft Windows Server 2019
OCP database
External Data Mart (EDM) database
Note:
  • Red Hat Enterprise Linux for Avaya Breeze® platform is provided by Avaya.
  • Red Hat Enterprise Linux for Common Services is provided by Avaya.

Supported browsers

Component
Microsoft Edge Chromium
Google Chrome (Windows and Apple MAC)
Mozilla
Firefox Standard
Firefox Enterprise
Avaya Workspaces for Avaya Oceana®
  • Supervisor and agent role
    Avaya Workspaces admin role
  • Customer Journey
  • Co-Browsing Snap-in agent role
144, 145
144, 145, 146
147, 148
140.8
Co-Browsing Snap-in customer
145
145, 146
148
140.8
Avaya Control Manager
145
145, 146
148
Not supported
Avaya Workspaces for Avaya Oceana® — Avaya WebRTC Connect Voice and Video agent
145
Video: Not supported
Voice: supported
146
148
Not supported
Customer Avaya WebRTC Connect application
145
Video: Not supported
Voice: supported
146
148
Not supported
Avaya Analytics™ Release 4.x Real Time Reporting (using supervisor Avaya Workspaces for Avaya Oceana®)
144, 145
145, 146
147, 148
140.8
Avaya Analytics™ Release 4.x Historical Reporting
144, 145
145, 146
147, 148
140.8
Avaya Oceana® Multimedia Data Viewer & Avaya Oceana® Dashboard & Monitor
144, 145
145, 146
148
Not supported
Avaya Oceana® Administration Tool and OCMT
144, 145
145, 146 with Click Once Extension
148 with Click Once Extension
Not supported

Supported endpoints

In addition to Avaya Workspaces for Windows, Avaya Oceana® supports the following endpoints:
Avaya endpoint/softphone
Supported versions
9600 Series IP Deskphone 96x1 (SIP)
9608, 9611, 9621, and 9641
9600 Series IP Deskphone 96x1 (H.323)
9650, 9608, and 9611
16xx series IP deskphone
1608 and 1611
46xx series IP deskphone
4620 and 4621
J100 Series
J169 and J179
Avaya one-X® Agent (H.323)
2.5.8 and later
Avaya Agent for Desktop
1.7.x, 2.0

Supported mobile and desktop operating systems

Avaya WebRTC Connect supports the following mobile and desktop operating systems:
Platforms
Supported versions
iOS
13.4.1
Android
10.0
Windows
Windows 10 Pro and Windows 10 Pro for Workstations 64-bit OS
Mac OS
11.2.3

Supported WebRTC Agent Client Software Versions

Platforms
Supported versions
Google Chrome
89