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Deploying Avaya Oceana®
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MessagingService attributes
Last Updated : Jun 29, 2022 |
Prolog information
Metadata
Keywords:
DEFAULT_GROUP
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Name
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Description
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|---|---|
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Supplier Id
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The Supplier ID that Avaya provides.
The default value is 10000000.
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Use message timestamp from Social provider
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If set to true then value of message timestamp from Social provider will be sent to CustomerController as new message timestamp.
|
Startup
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Name
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Description
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|---|---|
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Authorization Service Address
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The IP address or FQDN of that hosts AuthorizationService.
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CustomerControllerService Cluster
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The cluster that hosts CustomerControllerService.
To set this attribute, select Avaya Oceana® Cluster 3.
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Omnichannel Database Address
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The IP address or FQDN of Omnichannel Database.
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Database Configuration
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Name
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Description
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|---|---|
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Password for the Omnichannel Database
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The password for Omnichannel Database.
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Secure Connections to Omnichannel Database
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The attribute that toggles a secure connection to Omnichannel Database.
To set this attribute, select true.
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Thread pool size for the Omnichannel Database
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The number of concurrent connections to the Omnichannel Database, ranging between 1 and 500.
The default value is 10.
Requires a reboot or restart to take effect.
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Username for the Omnichannel Database
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The user name for Omnichannel Database.
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Messaging Connector 1 Configuration
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Name
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Description
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|---|---|
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Messaging Snapin 1 Cluster
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The cluster that hosts the first MessagingConnector snap-in service.
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Messaging Snapin 1 Key
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The database key for the first snap-in account, which is obtained after setting up data in Omnichannel Database. For example, if you set this attribute for SMS, you must enter the name of the snap-in that you create while configuring the SMS gateway.
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Messaging Snapin Service 1 Name
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The name of the first MessagingConnector snap-in service.
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Messaging Connector 2 Configuration
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Name
|
Description
|
|---|---|
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Messaging Snapin 2 Cluster
|
The cluster that hosts the second MessagingConnector snap-in service.
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Messaging Snapin 2 Key
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The database key for the second snap-in account, which is obtained after setting up data in Omnichannel Database.
|
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Messaging Snapin Service 2 Name
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The name of the second MessagingConnector snap-in service.
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Messaging Connector 3 Configuration
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Name
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Description
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|---|---|
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Messaging Snapin 3 Cluster
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The cluster that hosts the third MessagingConnector snap-in service.
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Messaging Snapin 3 Key
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The database key for the third snap-in account, which is obtained after setting up data in Omnichannel Database.
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Messaging Snapin Service 3 Name
|
The name of the third MessagingConnector snap-in service.
|
Language Analysis
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Name
|
Description
|
|---|---|
|
SMS Analyze Language
|
The attribute that toggles whether or not to analyze the language of SMS messages. It appends the attribute returned from the SMS rest language analyzer. The default value is false.
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SMS Rest Language Analyzer
|
The URL of the third-party service that analyzes the language of the SMS message.
The URL must be in the following format:
http://<IP address/FQDN> or https://<IP address/FQDN>
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|
Social Analyze Language
|
The attribute that toggles whether or not to analyze the language of Social messages. It appends an attribute based on the language and the LanguageContextMap.xml. The default value is false.
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Social language and attributes map
|
A map that determines what attributes get mapped to the language of the Social contact.
For example, en,Language.English;es,Language.Spanish;fr,Language.French.
|
Advanced
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Name
|
Description
|
|---|---|
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Additional Messaging Snapin IPs/FQDNs
|
The FQDNs or IP addresses of the clusters that host any additional Messaging snap-ins.
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|
Additional Messaging Snapin Keys
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A comma-separated list of additional database keys for the snap-in accounts.
|
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Additional Messaging Snapin Service Names
|
A comma-separated list of the names of any additional MessagingConnector snap-in services.
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Deployment status of MessagingSpace
|
The attribute that triggers the deplyment. A reboot or restart to take effect is not required.
To set this attribute, select true.
|
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Deployment Type
|
The deployment type that determines the memory size of MessagingSpace to be deployed.
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Messaging Connector Error Threshold
|
The number of messaging connector errors that must occur before an Oceana Monitor event is raised.
|
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Send context from Social messages as custom data
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The attribute that passes the value of "additionalData" field from Social message's context to CustomerController as custom data.
To set this attribute, select true.
|
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Shutdown mode
|
The attribute that rejects new contacts. However, allows ongoing interactions to complete.
To set this attribute, select true.
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Toggle Secure Mode
|
The attribute that toggles all secure connections, except the connection to Omnichannel Database.
To set this attribute, select true.
|
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Unsent agent social messages fails threshold
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The number of fails to occur within 20 minutes monitoring period to rise Oceana Monitor event. Requires a reboot or restart to take effect.
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Unsent agent's social resend attempts
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The number of attempts that MessagingService tries to resend unsent agent's social messages. After the number of attempts, unsent messages are deleted.
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Unsent agent's social resend interval
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The amount of time, in minutes, that MessagingService uses between attempts to resend unsent agent's social messages.
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Enable Centralized Logging
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The attribute that enables Centralized Logging after snap-in is installed.
To set this attribute, select true.
|
Authorization Service
|
Name
|
Description
|
|---|---|
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Authorization Required for SMS API
|
The attribute that send requests to SMS API of MessagingService for JWT authorization token. A change to this attribute requires a restart of the system to take effect.
To set this attribute, select true.
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Authorization Required for SMS Vendor Snap-in
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The attribute that enables or disables authentication for reading data from the SMS Vendor Snap-in.
The default value is false, which specifies that the authentication for reading data from the SMS Vendor Snap-in is disabled.
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Authorization Required for Social Media Snap-in
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The attribute that enables or disables authentication for reading data from the SocialConnector Snap-in.
The default value is false, which specifies that the authentication for reading data from the SocialConnector Snap-in is disabled.
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Authorization Required for Socials API
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The attribute that send requests to Socials API of MessagingService for JWT authorization token. A change to this attribute requires a restart of the system to take effect.
To set this attribute, select true.
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Context Length
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Maximum length of the social message. The minimum default length is 8420.
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