Exporting the Avaya Breeze® platform Authorization Identity Certificate

Last Updated : Mar 17, 2025 |
Requests from clients to the Avaya Aura® Web Gateway server involves passing an authorization token in the request. The authorization is handled through Avaya Workspaces for Call Center Elite cluster 2 that hosts the AuthorizationService snapin. Avaya Aura® Web Gateway is a third-party server. Therefore, you must configure the Avaya Breeze® platform Authorization Certificate on Avaya Aura® Web Gateway.
An issue arises because each Avaya Breeze® platform node in the cluster has a different Authorization Identity Certificate and when load balancing is enabled between the nodes, some requests are rejected. To enable authorization on Avaya Aura® Web Gateway, you must first replace the Authorization Identity Certificate on each Avaya Breeze® platform node with a single System Manager generated identity certificate. Import this identity certificate into your Avaya Aura® Web Gateway.
  1. On the System Manager web console, click ServicesInventoryManage Elements.
  2. On the Manage Elements page, select the check box for any of the Avaya Breeze® platform nodes with the new certificate, and click More ActionsManage Identity Certificates.
  3. On the Manage Identity Certificates page, select Authorization and click Export.
  4. Save the .pem file on your local machine.