CustomerManagement attributes

Last Updated : Dec 22, 2020 |
Prolog information
Metadata
Keywords:

License Features

Name
Description
FEAT_AOC_BASE
AOC Base
VALUE_AOC_ADMIN_USER
Number of AOC Admin Users.
VALUE_AOC_AGENT_DESKTOP_USER
Number of AOC Agent Desktop Users.
VALUE_AOC_ANAYLTICS_USER
Number of AOC Analytics Users.
VALUE_AOC_CHAT_USER
Number of AOC Chat Users.
VALUE_AOC_COBROWSE_USER
Number of AOC Co-Browse Users.
VALUE_AOC_CORE_COMPONENTS
AOC Core Components.
VALUE_AOC_DIGITAL_AUDIO_USER
Number of AOC Digital Audio Users.
VALUE_AOC_EMAIL_USER
Number of AOC Email Users.
VALUE_AOC_INTERACTIONS_USER
Number of AOC Customer Interactions.
VALUE_AOC_PHONE_USER
Number of AOC Phone Users.
VALUE_AOC_SM_USER
Number of AOC Social Media Users.
VALUE_AOC_SMS_USER
Number of AOC SMS Users.
VALUE_AOC_SUPERVISOR_USER
Number of AOC Supervisor Users.
VALUE_AOC_VIDEO_USER
Number of AOC Video Users.
VALUE_AOC_WORKSPACES_SDK_USER
Number of AOC SDK Workspace Users.
VALUE_AOC_WORKSPACES_USER
Number of AOC Workspaces Users.

Startup Configuration

Name
Description
Omnichannel Provider Data Services Cluster
The cluster containing the Omnichannel Provider Data Services service.
OmniChannelProvider Cluster Address
The cluster that hosts Omnichannel Provider services.
To set this attribute, select Avaya Oceana® Cluster 3.
Monitor OmniChannelProvider Connection
The attribute that enables or disables status check on the Omnichannel Provider connection every 60 seconds.
  • To enable status check, keep the default value true.
  • To disable status check, select false.
Context Store Cluster Address
The cluster that hosts Context Store services.
To set this attribute, select Avaya Oceana® Cluster 1.
Monitor Context Store Connection
The attribute that enables or disables status check on the Context Store connection every 60 seconds.
  • To enable status check, keep the default value true.
  • To disable status check, select false.

Advanced Configuration

Name
Description
Enable Secure Communications
The attribute that enables or disables the secure communications with the other services or snap-ins.
To make all inter-component calls over HTTPS, select true.
Salesforce.com accepts and authorizes applications connections through HTTPS. Therefore, you must configure Avaya Oceana® for HTTPS and start Avaya Workspaces through HTTPS. If you do not use HTTPS, agents cannot log in to Salesforce.com and Avaya Workspaces to automatically retrieve and view Customer details from Salesforce.com on Voice interactions.
Important:
Ensure that you configure the certificates correctly.
Retrieve customer information from CRM
The attribute that enables or disables merging of CRM data into the Oceana customer database.
CRM Connector Cluster Address
The address of the CRMGateway Breeze cluster.
You can enter only an IP address or a Fully Qualified Domain Name. For example, w.x.y.z or abc.avaya.com.
CRM Settings
The various CRM settings in json format.
For CRMGateway, Avaya Oceana® supports selective fields. Using the selective fields feature, you can request for specific CRM details instead of a full record. For example, customerEmails, customerAccounts, and lastUpdatedTimeStamp.
Monitor CRM Connection
The attribute that enables or disables status check on the CRM connection every 60 seconds.
  • To enable status check, keep the default value true.
  • To disable status check, select false.
Timeout for the rest services (in milliseconds)
The attribute that defines the timeout for all calls to external rest-services.
Enable Centralized Logging
This value indicates that the Centralized Logging is needed by the snap-in. Enables Centralized Logging once snap-in is installed.

Supplier

Name
Description
Supplier Id
The supplier ID that Avaya provides.