UnifiedAgentContextService attributes

Last Updated : Mar 01, 2021 |
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Startup Configuration

Name
Description
Deployment Type
The deployment type that determines the memory size of processing units.
  • For an Avaya Oceana® deployment that supports up to 4500 active agents, select OCEANA_3XLARGE.
  • For an Avaya Oceana® deployment that supports up to 2000 active agents, select OCEANA_XLARGE.
  • For an Avaya Oceana® deployment that supports up to 1000, 500, or 250 active agents, select OCEANA_LARGE.
  • For an Avaya Oceana® deployment that supports up to 100 active agents, select OCEANA_SMALL.
Enable Secure Communications
The attribute that enables or disables the secure communications with the other services or snap-ins.
To make all inter-component calls over HTTPS, select true.
Salesforce.com accepts and authorizes applications connections through HTTPS. Therefore, you must configure Avaya Oceana® for HTTPS and start Avaya Workspaces through HTTPS. If you do not use HTTPS, agents cannot log in to Salesforce.com and Avaya Workspaces to automatically retrieve and view Customer details from Salesforce.com on Voice interactions.
Important:
Ensure that you configure the certificates correctly.
OCP Api Cluster
The cluster that hosts Omnichannel Provider services.
To set this attribute, select Avaya Oceana® Cluster 3.

Advanced Configuration

Name
Description
OCP Channel Chat API URI
The URI for accessing the Omnichannel Chat API service.
OCP Channel Email API URI
The URI for accessing the Omnichannel Email API service.