Checklist for configuring Avaya Oceana® with web and mobile voice calls and Avaya WebRTC Connect agents

Last Updated : Oct 13, 2020 |
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Use the following checklist to configure Avaya Oceana® with web and mobile voice calls and WebRTC Connect agents so that WebRTC Connect and phone-enabled agents can answer PSTN, web, and mobile voice calls.:
No.
Task
Description
1
Install and configure Avaya Aura® Web Gateway, Avaya Aura® Media Server, and Avaya Aura® Device Services.
See the following:
2
Configure authorization on Avaya Aura® Web Gateway.
See Avaya Aura Web Gateway authorization.
3
Create WebRTC Connect agents that can use media in browsers.
See Creating a user in Avaya Control Manager.
4
Configure the voice media path.
See the following:
5
Install and configure web and mobile applications to make anonymous calls to Avaya Aura® Web Gateway.
See Install and configure web and mobile applications.
6
Install and configure Avaya Aura® Session Border Controller to enable calls from the public internet.
See Install and configure Avaya Aura Session Border Controller.
7
Configure Avaya Breeze® platform so that voice calls can be anchored on Avaya Breeze® platform with wait treatment.
See Install and configure Avaya Aura Media Server for Avaya Breeze platform.
8
Route web and mobile voice calls to WebRTC Connect Engagement Designer workflows sequencing the AvayaMobileCommunications service.
See Route web and mobile voice calls to Avaya WebRTC Connect workflows.
9
Configure the transfer to service feature for web and mobile voice calls.
See Configure the transfer to service feature for web and mobile voice calls.