OceanaMonitorService attributes

Last Updated : Nov 05, 2021 |
Prolog information
Metadata
Keywords:

Deployment

Name
Description
Deployment Type
The type that determines the deployment size for the installation.
  • For an Avaya Oceana® deployment that supports up to 4500 active agents, select 3X Large.
  • For an Avaya Oceana® deployment that supports up to 2000 active agents, select Extra Large.
  • For an Avaya Oceana® deployment that supports up to 1000, 500, or 250 active agents, select Large.
  • For an Avaya Oceana® deployment that supports up to 100 active agents, select Small.
Locale
The locale or language for the installation.
Secure Communications
The attribute that enables or disables the secure communications across the clusters in the installation.
For Https-only and wss-only connections across the clusters, select Enabled.
Allow Tokenless Access
The attribute that allows the requests to access resource end-points without any authorization token.
To allow tokenless access, retain the default value false.

Advanced

Name
Description
Client Redirection path
Oceana Monitor uses the path, /services/OceanaMonitorService/manager.html?affinity=attribute to redirect the browser to.

Startup Configuration

Name
Description
Common Cluster
To set this attribute, select the common cluster for the installation.
Context Store Cluster
To set this attribute, select the cluster where Context Store is located for the installation.
Co-Browse Cluster
To set this attribute, select the cluster where Co-Browse is located for the installation.
OCP Cluster
To set this attribute, select the cluster where the multimedia snap-ins are located for the installation.
Customer Management Cluster
To set this attribute, select the cluster where Customer Management is located for the installation.
Chatbot Cluster
To set this attribute, select the cluster where Chatbot is located for the installation.
Unified Agent Cluster
To set this attribute, select the cluster where Unified Agents snap-ins are located for the installation.
Cluster 1
To set this attribute, select Avaya Oceana® Cluster 1.
Cluster 2
  • For an Avaya Oceana® deployment that supports up to 100 active agents, select Avaya Oceana® Cluster 1.
  • For an Avaya Oceana® deployment that supports up to 4500, 2000, 1000, 500, or 250 active agents, select Avaya Oceana® Cluster 2.
Cluster 3
To set this attribute, select Avaya Oceana® Cluster 3.
Cluster 4
To set this attribute, select Avaya Oceana® Cluster 4.
Cluster 5
To set this attribute, select Avaya Oceana® Cluster 5.
Secure Connection
The attribute that enables or disables the secure connection of OceanaMonitorService with the other services.
To enable the secure connection, select true.

Feature configuration

Name
Description
Voice Channel
If the Avaya Oceana® deployment has the Voice Channel feature, select true.
Video Channel
If the Avaya Oceana® deployment has the Video Channel feature, select true.
Chat Channel
If the Avaya Oceana® deployment has the Chat Channel feature, select true.
Email Channel
If the Avaya Oceana® deployment has the Email Channel feature, select true.
SMS Channel
If the Avaya Oceana® deployment has the SMS Channel feature, select true.
Social Channel
If the Avaya Oceana® deployment has the Social Channel feature, select true.
Generic Channel
If the Avaya Oceana® deployment has the Generic Channel feature, select true.
Asynchronous Messaging Channel
If the Avaya Oceana® deployment has the Asynchronous Messaging Channel feature, select true.
Customer Journey
If the Avaya Oceana® deployment has the Customer Journey feature, select true.
Outbound
If the Avaya Oceana® deployment has the Outbound Channel feature, select true.
Automation
If the Avaya Oceana® deployment has the Automation feature, select true.
Reporting
If the Avaya Oceana® deployment has the Reporting feature, select true.

Run-time Service Configuration

Name
Description
Oceana Authorization cluster IP
The FQDN or IP address of the cluster that hosts AuthorizationService.
  • For an Avaya Oceana® deployment that supports up to 100 active agents, enter the FQDN or IP address of Avaya Oceana® Cluster 1.
  • For an Avaya Oceana® deployment that supports up to 4500, 2000, 1000, 500, or 250 active agents, enter the FQDN or IP address of Avaya Oceana® Cluster 2.
    Important:
    Set this attribute only if you enable user authentication for viewing Oceana Monitor Service pages.
EASG authorization enabled in Oceana Monitor
The attribute that enables or disables EASG authorization for the Oceana Monitor.
  • To enable EASG authentication, keep the default value true.
  • To disable EASG authentication, select false.
Restart the snap-in for the changes to reflect.

Advanced Configuration

Name
Description
Anti-CSRF token validity time
The attribute that specifies the duration of the anti-SCRF tokens generated by the server. If the server receives a POST, PUT, DELETE request with anti-SCRF tokens that are older than this value, the service do not accept the request for processing. The values ranges from 1 to 24. But, the default value is 2.
Support logging web session identity information in OceanaMonitor
The attribute that enables or disables logging web session identity.
To set this attribute, select true.
Enable Centralized Logging
The attribute that enables Centralized Logging after snap-in is installed.
To set this attribute, select true.

EASG authentication config

Name
Description
Number of retries to connect to CECommonSpace
The attribute that specifies the number of times the Oceana Monitor Service retries to connect to the CECommonSpace. The default value is 60.
Time delay between attempts to connect to CECommonSpace
The attribute that specifies the delay between Oceana Monitor Service attempts to connect to CECommonSpace in milliseconds. The default value is 30000.

Supplier

Name
Description
Supplier Id
The Avaya supplier ID.