Verifying Messaging contact routing to agents

Last Updated : Apr 16, 2020 |
Prolog information
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Use this procedure to verify that the Messaging messages are routed to agents.
  1. Access the Messaging application using a Messaging account.
  2. Send a test message through the application.
    STEP RESULT:
    After some time, the system presents the test message to a ready agent.
  3. Answer the Messaging contact.